M&S Branch refusing £10 Meal Deal

lawrenson

Hi All,

I called in to the M&S at Liverpool Street Station on Saturday on my way home, hoping to get the £10 meal deal.

There were no posters in store, but I looked at the shelves, and some items were labelled "Dine in for 2 for £10", so I thought "great"!

I picked a main, a side, a wine, but couldn't find any Desserts.

I then asked one of the staff, who said "oh, we aren't doing that offer".

I asked her about the items labelled up, and she said "yes, we were sent those labels so we used them".

I was very disappointed.

Whilst I can understand a branch NOT doing the offer (although it does seem a bit strange), I am quite cross that all the shelf labels said that they were.

Any comments anyone?

Cheers,
Karen

dmg24

I would imagine (though I'm not sure) that it is because it is a station shop, and they don't tend to carry all the offers. It does seem silly to put the labels on the items though! x

McKneff

i'd be cross enought to write to head office, its misleading to say the least.

tinkerbell84

Almost unheard of for a station branch to carry the mainline offers.

vandanfc

Unfortunately excluded from the offer:

Offer runs from Thursday 11th September until Sunday 14th September 2008. The offer excludes M&S Simply Food BP Connect stores, M&S stores in railways, service stations, airports or overseas. It also excludes M&S Café, Restaurant, Kitchen, Deli Bar & Hot Food To Go. Offer is subject to availability.

lynzpower

head around the corner theres a massive M&S in moorgate with a good size food hall.

Techno

Even so - poor customer service advertising something they aren't offering - the store shouldn't have used the labels IMHO

saintscouple

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]!!!!!![/EMAIL].

pinkshoes

Couldn't you have just asked a member of staff about the deal if you weren't sure and there were no posters?

At my local M&S food, I wasn't sure which items I could have, so asked, and a nice lady talked me through the whole thing, and pointed out that it's subject to availability, and if I come earlier in future, I'd get much more choice!

If there were no deserts left, you wouldn't have been able to have the deal anyway.

seashore321

Our local M & S at the station had the offers on and when they ran out offered us a £5 voucher. SO maybe it is also managers discretion?

Freddie_Snowbits

Vote with yer feet, if the price aint right, do a flight. Simple!