NatWest Debit/Credit Card Protection

andyjb_3

Have I been conned by my branch staff?

When I opened my student account, I was offered the £29 a year cover, but declined, as the staff member that opened the account explained that it covered the extra cost of lock and key replacement, and my wallet, in a nutshell. I asked if without the cover, would I still be protected against any fraudulent use of my details (i.e. if my debit/credit card details were lost through no fault of my own, would I be protected against the cost of some idiot having a jolly at my expense?), to which the reply was yes. So obviously, as £29 a year is a considerable amount of money, I declined.

I've just received the terms and conditions through the post, and I ain't happy with what I see. I'd have to pay a £50 excess on any claim before the theft has been notified.
Sounds like I'm being ripped off either way. I thought cover against fraudulent use was standard, especially with debit cards, but obviously not.

So what can I do to protect myself for as cheap as possible? Apply for a Capital One card, ask my family if they'll share the cost of Sentinel Card Cover (A Pain because if one of us reports a loss/theft, all the cards are knackered), or just hope for the best?

Any help would be greatly appreciated, so thank you in advance for any advice.

natweststaffmember

andyjb wrote: »

Have I been conned by my branch staff?

When I opened my student account, I was offered the £29 a year cover, but declined, as the staff member that opened the account explained that it covered the extra cost of lock and key replacement, and my wallet, in a nutshell. I asked if without the cover, would I still be protected against any fraudulent use of my details (i.e. if my debit/credit card details were lost through no fault of my own, would I be protected against the cost of some idiot having a jolly at my expense?), to which the reply was yes. So obviously, as £29 a year is a considerable amount of money, I declined.

I've just received the terms and conditions through the post, and I ain't happy with what I see. I'd have to pay a £50 excess on any claim before the theft has been notified.
Sounds like I'm being ripped off either way. I thought cover against fraudulent use was standard, especially with debit cards, but obviously not.
That is very rarely the case. That is a standard clause that all banks have and it is rare that it is used. When fraud occurs you are normally refunded in FULL.


So what can I do to protect myself for as cheap as possible? Apply for a Capital One card, ask my family if they'll share the cost of Sentinel Card Cover (A Pain because if one of us reports a loss/theft, all the cards are knackered), or just hope for the best?
On credit cards you are protected from Fraud and more. I would not pay for additional cover. You are covered sufficiently.

Any help would be greatly appreciated, so thank you in advance for any advice.

I would not worry because I think you are covered sufficiently.