Windows won't start up - help?

EverDecreasingCircles

When my DS turns his laptop on he gets a screen saying;

Windows Error Recovery

Windows failed to start. A recent hardware or software change might be the cause.

It suggests 'Launch Startup Repair' but that won't work. When we press enter it just brings us back to the same screen after a couple of seconds. Windows won't open either, back to the original screen.

Can anyone offer any advice, suggestions or have any ideas that might help? Anything would be gratefully accepted. It's a relatively new laptop (6 months old).

Jen

Fishingtime

am no expert but try going into safe mode.
As the comp is booting press and hold the f8 key

Take a look here for more starting options

http://www.computerhope.com/issues/chsafe.htm#03

chilli_dog

have you tried to start it in safe mode?

switch on the lappy then keep hitting f8 until you get some options, choose safe mode. see what happens

Fishingtime

SNAP chilli_dog

chilli_dog

touche yoxford.

I challenge you to a duel, i choose pistols at dawn!!!!!!!!

Fishingtime

I prefer paper,rock

aliEnRIK

once in safe mode and on windows, goto UNINSTALL programs and find the last thing that WAS installed and get rid of it

chilli_dog

ok you win, paper rock & scissors it is.

Just started to polish my duelling pistol as wel!!

EverDecreasingCircles

Thanks for your replies. I've tried starting in safe mode but it still goes to the same message.

I tried 'repair your computer' and 'last known good configuration' and 'Debugging mode' but still get the same message.

I think this might be fatal

Jen

chilli_dog

okay, unless anyone can think of anything else it might be a reinstall of windows?

shadowdragon

it could be hardware related (hard disk failure), reinstall is worth a try worst case scenario is that it still wont work.