Collapse Of Xl - Unhelpful Credit Card

GETITPAID

Apoliogies if this has already been asked .My cousin on Monday paid £1200 ( with a credit card to xl airlines for three flights to Orlando.Now they have gone up the Swanee the credit card company ( Vanquish) have been contacted and stated that "they were not covered for that kind of thing " This cant be right.Can anyone provide a definative answer and possibly the act and section my cousin would be covered under.l

NickX

The Credit Card companies have joint liability for the transactions and are legally obliged to re-imburse customers as set out under Section 75 of the Consumer Credit Act.

I suggest that you remind them of their responsibilities.

GETITPAID

Thanks for that info.Further to it could you tell me if the creidt card company re - imburse within a set time period or do they have to wait to find out what happens to XL.

NickX

GETITPAID wrote: »

Thanks for that info.Further to it could you tell me if the creidt card company re - imburse within a set time period or do they have to wait to find out what happens to XL.

I don't think there is a set time period. It can take several weeks to process as they will probably try and claim the funds from the administrators of XL.

ldn-100

GETITPAID wrote: »

Thanks for that info.Further to it could you tell me if the creidt card company re - imburse within a set time period or do they have to wait to find out what happens to XL.

Even if they do not reimburse immediately, they should 'limbo' the transaction so it is not taken into account for payment or interest calculation purposes.

karljay

tesco credit cards are also trying to get out of paying under section 75 by advising going down the atol route ..however atol say if you have payed or part payed by credit card you should claim against your credit card company

normanmark

Any credit card companies should be putting the amounts into dispute and/or sending out declaration forms for the transactions.

agosto

Getitpaid,
I agree with all the above posters. There have been several threads started on this, so check the others out.
The CCC are liable to pay straight away (or as soon as is reasonable). They should not wait for the outcome of the liquidation. And they should pay the (reasonable) difference for new flights.
Don't despair anyone. Just work through it.