LloydsTSB change my address!

wygde3

I'm moving in a few days so I phoned LloydsTSB Insurance to ask them to terminate my buildings policy. I give my details nd they ask my address which I give them. The very nice guy says that it's the wrong address! I say that it's where I have lived and had insured with them for 6 years. He says that my policy doesn't cover that address. After some toing and froing we finally establish that the temporary place I am going to is what is covered by the insurance!!!

It turns out that when I changed my address on my LloydsTSB bank account details this updated a 'common database' which updated the house that was being insured with LloydsTSB Insurance! So without saying anything to me LloydsTSB had 'uninsured' me with my current home and insured me with a totally different house (much bigger) without telling me!!!

Beware!

Robert_Sterling_3

They made a mistake.

jockettuk

Robert_Sterling wrote:

They made a mistake.

trouble is would they honour there mistake if a claim had to be made.. me thinks not.

marble

There are two outcomes to this:
1) Lloyds TSB made a mistake. They would then honour all claims made against this property as it was their mistake.
2) You made a mistake. In this case, you would have to pay for any claims made against this property.

Given that you have been living in a much bigger house (according to you) for the past few years, you have probably been getting a good deal on your house insurance. Whatever price you paid, you haven't had any reason to claim. Insurance companies aren't liable for undercharging you (you said the house you should have been insured on is much bigger). I don't think they have to refund you anything for this ... if you had a claim to make, then this would be much more complicated.

Al

wygde3

Al. I think you misunderstood ... the house I'm moving from is a 3 bedroom house and the house I'm going to is a 4 bedroom house. More than this the house I'm going to is just temporary until I get into my true next home. So I didn't want to be insured where I was going at all as it's not my house (my mother rambles around in it!).

My point is how dare LloydsTSB change the house I am insuring just because I changed the address of my bank account! And if I hadn't found out and there had been a claim on my 3 bedroom house before I moved out would I have been covered? (I suspect that Lloyds would have owned up as they would not have had an instruction from me on the insurance to change).

bisto282

Ha,

Sorry to say, thats rubbish.

I work for LLoydsTSB home insurance, the systems do not work like that. - I wish they did! The guy that told you that was talking rubbish.

It was a mistake.

wygde3 wrote:

I'm moving in a few days so I phoned LloydsTSB Insurance to ask them to terminate my buildings policy. I give my details nd they ask my address which I give them. The very nice guy says that it's the wrong address! I say that it's where I have lived and had insured with them for 6 years. He says that my policy doesn't cover that address. After some toing and froing we finally establish that the temporary place I am going to is what is covered by the insurance!!!

It turns out that when I changed my address on my LloydsTSB bank account details this updated a 'common database' which updated the house that was being insured with LloydsTSB Insurance! So without saying anything to me LloydsTSB had 'uninsured' me with my current home and insured me with a totally different house (much bigger) without telling me!!!

Beware!

wygde3

That's interesting, bisto282. So you're sayoing someone has to positively change the address on the house insurance independently of the bank account details? So I was lied to! Not a great advert for LloydsTSB Insurance ...