Junk mail doesn't go to Junk folder in Microsoft Outlook?

sunni

Hi everyone

I'm using Microsoft Office 2003 and any junk mail previously went into my junk email folder. I noticed from several days ago it doesn't and just goes into my inbox?

I've checked the junk mail options and the following is selected:

High: Most junk email is caught, but some regular mail may be caught as well. Check your Junk email folder often.

Any ideas on what could be wrong?

marleyboy

Doeas ANY junk mail go to the Junk folder, I find that a lot of junk mail slips through the net, generally because they slightly change the address.

sunni

marleyboy wrote: »

Doeas ANY junk mail go to the Junk folder, I find that a lot of junk mail slips through the net, generally because they slightly change the address.

Most of the junk mail went to the junk folder, but none go there now - all go to the inbox!

bigkevgray

Hi Sunni,

Your junk mail filter might be off. To check it follow the instructions on this site:

http://www.uams.edu/email/outlook2003/pdfs/junkemailfilteringo2003.htm

Also check the safe senders list there might be an entry that is effectivley accepting any address as safe. The safe senders list is detailed in the above instructions as well.

You can also download the latest updates for the junk mail filter from the microsoft website using this link:

http://www.microsoft.com/downloads/details.aspx?FamilyId=50B2F49E-5C5E-40A9-B59B-FF3EC147334C&displaylang=en


Cheers,

Kevin - www.BewareOfWimpey.com

marleyboy

Theres a new update for the junk mail filter here http://www.microsoft.com/downloads/details.aspx?FamilyId=FCBDCFAF-CDE6-4E05-B5B3-DFEBB51A64DB&displaylang=en that might solve the issue. good luck

marleyboy

bigkevgray wrote: »

Hi Sunni,

Your junk mail filter might be off. To check it follow the instructions on this site:

http://www.uams.edu/email/outlook2003/pdfs/junkemailfilteringo2003.htm

Also check the safe senders list there might be an entry that is effectivley accepting any address as safe. The safe senders list is detailed in the above instructions as well.

You can also download the latest updates for the junk mail filter from the microsoft website using this link:

http://www.microsoft.com/downloads/details.aspx?FamilyId=50B2F49E-5C5E-40A9-B59B-FF3EC147334C&displaylang=en


Cheers,

Kevin - www.BewareOfWimpey.com

Beat me to it Kev mate

sunni

Thanks marleyboy and kevin for the links :-) I've downloaded the update for the junk mail filter to my documents. Then run it and it says its installed ok, but still having same problem :-(

Do I have to do anything else in Outlook so it knows I've updated this?

Sunni

marleyboy

have you got Visio installed I hear that conflicts with the filter

marleyboy

Without fully knowing what it is doing I cant really speculate but have a look here http://office.microsoft.com/en-us/ork2003/HA011402621033.aspx?pid=CH011480651033 It might help. Good luck and let me know if it helps.

sunni

No I don't have visio installed. Thanks for the other link. Just can't seem to find the custom installation wizard! Oh computers I hate them when things don't work properly and as you've gathered I ain't a whizz kid!! lol Will have another read at that link, many thanks.