credit card payment

little-spender

Hi

A friend of mine ordered goods over the internet and paid throght credit card, credit card is all ok.
The card payment was made to their address but the delivery to mine.

Item arrived and then for some reason the company a few days later called saying the card is incorrect number, re- called and gave the numbers again but saying still wrong.
I know the numbers arn't wrong as this is card she uses all the time.

The company is very difficult to get hold of when she is here, she has some difficulties and cannot comm on phone.

They have now started callling me at all hours stating they will involve the police get her done for fraud etc.

At no point have they sent an invoice letter or anything, just keep asing for number of card . She is now extremely anxious and mentally funny thinking the police will come and take her to jail, I have assured her but am starting to worry myself.

Where does she stand in relation to police. May i add that she wants to pay but is finding it difficult to get them.

Thanks for info

scottishchick27

Sounds very suspicious to me, don't give out your card number to anyone who calls and asks for it. They wouldn't have sent the goods if the payment wasn't received. If they call again tell them to send an invoice and you will pay it then. Get her to check her account to see if the payment has come off yet. If they insist in calling again then telephone BT and tell them you are getting nuisance calls from their number and they will investigate where the call are coming from. DO NOT GIVE ANYONE HER CARD DETAILS OVER THE PHONE.

Savvy_Sue

She could call the credit card company to check whether payment has been made. If it has, no problem. If it hasn't, maybe the credit card company could clarify whether it was made and then stopped, or not made at all.

And if it hasn't, and won't be, then maybe she could send a cheque?

If she could make the initial call and then authorise you to speak to either CC company or the company who've sent the goods, would that make life easier? And if they are so difficult to get hold of, writing a letter might be the next step. Pointing out that their behaviour borders on harassment!

Also

MOVING THREADS FOR BETTER RESPONSES


Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to the Credit Card board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]!!!!!![/EMAIL].