post office mistake over currency

busy_mom_2

Hi pls help

we have recently (3 weeks) come back from holiday and returned the unused currency and travel cheques back to the post office where we had them from. When she gave my husband the money back it was £80 more than we were expecting the lady noticed my husband looking supprised so he explained he wasn't expecting this much so she checked again and assured him he was right.
Today a letter arrived asking us to phone the post office, i did so and it now appeares she exchanged the money at the wrong exchange rate and wants us to return £75. I explained I have no reciept and can't remember exactly how much we returned and there is also a sign saying to check all money before you leave as mistakes can't be rectified so if it was the other way would they refund me after 3 weeks to which she didn't reply. It also appears it was the manager that served my husband not a member of staff who is likely to loose their job.

so should or do i need to pay the money back?????

jonesMUFCforever

Don't believe a word about anybody losing their job over this.

You state that your husband knew that he was given too much money - so in effect you know that they made a mistake and yet you ask on here whether it is ok to keep the money.

IMO it is not and you should refund it.

Incisor

jonesMUFCforever wrote: »

Don't believe a word about anybody losing their job over this.

You state that your husband knew that he was given too much money - so in effect you know that they made a mistake and yet you ask on here whether it is ok to keep the money.

IMO it is not and you should refund it.

OP checked and confirmed at the time. Plus the notice that they will not rectify mistakes once you leave the counter carries some weight with me from the moral angle.

I would suggest that the OP write back and ask for copies of all documentation and take it from there. If the wrong exchange rate was put down but everything was calculated and paid correctly to the wrong rate, then the contract was made and fulfilled. Another option would be to put everyone back in the position they were in - OP returns £'s, post office returns foreign currency. This might be slightly to the OP's advantage

dmg24

How would you feel if it was the other way round?

It is down to your own morals, but I would give back the money.

Valli

Mind you you could always return it less deductions for your expenses...

brightonman123

why do they have your address anyway??

incisor's idea sounds great, btw.

Clive_Woody

busy_mom wrote: »

Hi pls help

we have recently (3 weeks) come back from holiday and returned the unused currency and travel cheques back to the post office where we had them from. When she gave my husband the money back it was £80 more than we were expecting the lady noticed my husband looking supprised so he explained he wasn't expecting this much so she checked again and assured him he was right.
Today a letter arrived asking us to phone the post office, i did so and it now appeares she exchanged the money at the wrong exchange rate and wants us to return £75. I explained I have no reciept and can't remember exactly how much we returned and there is also a sign saying to check all money before you leave as mistakes can't be rectified so if it was the other way would they refund me after 3 weeks to which she didn't reply. It also appears it was the manager that served my husband not a member of staff who is likely to loose their job.

so should or do i need to pay the money back?????

I would point them in the direction of their own sign that states 'mistakes can't be rectified'.

You gave them the opportunity to correct their mistake when you exchanged the money, they declined to do so.

twirlypinky

Bloody PO swines.

I recently went on a family holiday to Croatia (my first post divorce holiday, back with my parents, sister and grandad. Not quite as hellish as it sounds because croatia is so lovely).

I went to the PO before I left and asked for my £200 hard saved spending money to be changed into Croatian money. I'd already looked the rate up on the net, so I was expecting about 1700 kuna. They gave me 1700 of something that I believed to be kuna, but had no way of really knowing because it wasn't written in English, and my receipt said 1700 Croatian Kuna.

Turns out (as i discovered to my horror in dubrovnik) I had something else entirely. I hoped that they'd given me something worth a lot more than £200 and dashed to the exchange place only to be told it was worth about £30.

So all holiday I had to borrow from my dad to buy anything which made me feel about 15.

I went back to the PO when i got home and they said they had tried to contact me. I hadn't given them any of my details, so what did they do, stand at the shop door and shout? They then said that I should've checked before I left the shop, as if I should know what kuna look like, they're supposed to be the experts. They said that as a gesture of goodwill, they would exchange my funny money back at the rate i paid rather than current rates so i wouldn't lose money! I couldn't believe the front of them. What if I'd been travelling alone?!!

I HATE the post office, really really hate them. I had terrible dealings with them over a passport photo (or rather 5 different ones) once and this just makes it worse.


So for me, please, don't give the money back. The gits deserve it.

jonesMUFCforever

If you feel that way why did you get your currency from the Post Office in the first place?

MrsE_2

Clive_Woody wrote: »

I would point them in the direction of their own sign that states 'mistakes can't be rectified'.

You gave them the opportunity to correct their mistake when you exchanged the money, they declined to do so.

I agree........

Normally I wouldn't, but in light of those snotty signs (I do hate those) & your DH getting them to check twice, I would say sod them.

Tell them, you're sorry, but did they not see the 'mistakes can't be rectified' sign.

twirlypinky

jonesMUFCforever wrote: »

If you feel that way why did you get your currency from the Post Office in the first place?

Because they were the nearest place I could get to on foot at lunchtime from work.

In future I'll be making an effort to find the time to go elsewhere.