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Comet repairs
Sheepfan
Posts: 53 Forumite
A couple of weeks ago I had an all day slot booked for an engineer from Comet to come and fix our faulty washing machine (it's under guarantee)
Due to an error by the girl I booked the slot with, the engineer went to the wrong address and so I wasted a whole day indoors, despite phoning Comet halfway through the day and being reassured that he was on his way.
Has anyone had any joy claiming compensation/vouchers for this sort of thing? I complained by phone but was told that I had to write a letter for this type of claim....
Due to an error by the girl I booked the slot with, the engineer went to the wrong address and so I wasted a whole day indoors, despite phoning Comet halfway through the day and being reassured that he was on his way.
Has anyone had any joy claiming compensation/vouchers for this sort of thing? I complained by phone but was told that I had to write a letter for this type of claim....
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Comments
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I'll nip in before Brooker and his tedious acolytes jump on you.Has anyone had any joy claiming compensation/vouchers for this sort of thing? I complained by phone but was told that I had to write a letter for this type of claim....
Did you suffer any financial loss from this? You can't claim compensation for inconvenience, and even if you did suffer a financial loss you'll find it more effort to quantify it and try claiming for it that is worthwhile.
In summary, very annoying but just put it behind you.0 -
Has anyone had any joy claiming compensation/vouchers for this sort of thing? I complained by phone but was told that I had to write a letter for this type of claim....
British Gas pay £10 or something for any missed appointment. Comet may offer similar, write a letter as requested.0 -
Certainly wont hurt to write in and claim...£10 per hour for 8 hours"The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."
Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)0
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