Refund to wrong card!!

jaxxy00

Not sure this is in right place but here goes.
I placed an order with Bargain Crazy (https://www.bargaincrazy.com online sale shop for those that dont know) about 4 weeks ago when they had the 50% off all the clothing. Anyway i placed an order for £240 (most of which was the 50% off stuff but a couple of other bits too) forgetting to quote the 50% off code. So later that day i emailed them explaining i had forgotten to quote the code and should i cancel the order and reorder or could they put the code onto the order. They emailed back to say once i had received all the items, email them and they would correct it. I did this and had a refund due of £130 which they said would take about a week to go back onto my card. I paid with my A&L debit card for which i have online banking and was able to keep checking for when the refund credited my account. 10 days later it still hadnt and finally after emailing back and forwards they have refunded but to the wrong card. Im so mad as i needed the money back in my bank account for bills that will be due out the end of this month. I placed an order with them June last year with a credit card and thats the details they have used for the refund. So now i havent got the cash needed for my bills and ive got money which has gone onto a credit card that i allow my sister to use so doesnt benefit me. The card i cut up a while ago so its not like i can use it to withdraw the cash and get it back that way, even so i would then be charged an advance fee. It just doesnt seem fair that i should have all this hassle. What do you think i should do? They have apologised and said they will look into how it has happened to make sure it doesnt happen again.

Robert_Sterling_3

I placed an order with Bargain Crazy about 4 weeks ago when they had the 50% off all the clothing.
Anyway i placed an order for £240 (most of which was the 50% off stuff but a couple of other bits too) forgetting to quote the 50% off code.
So later that day i emailed them explaining i had forgotten to quote the code and should i cancel the order and reorder or could they put the code onto the order. They emailed back to say once i had received all the items, email them and they would correct it.
I did this and had a refund due of £130 which they said would take about a week to go back onto my card.

You spent £240
Not all of it was for 50% off items.
You then got back £130 which is more than 50% of £240 ?

jaxxy00

yes good point im now going to check the figures again! let you know shortly.

jaxxy00

Actual amount taken for order was £253.70 (£249.75 + £3.95 p+p). Amounts not 50% off were £10.99, £16.99 and £10.99. One of those £10.99 were not available any more. So the figures should be
249.75 goods
- 10.99 not available
= 238.76
- 10.99 full price
- 16.99 full price
= 210.78 for total amount of goods charged full that should be half price so a refund of £105.39 should be given. So im pleased you questioned the figures Robert_Sterling as i now realise im getting back more than i should. Am i going to tell them, am i hell. Im not normally like that but they are annoying me. Its ok getting back more than i should but ive not actually got it yet!!