Unauthorised transactions

jsg_2

Hi - first posting, I'm a newbie! (do i get a cheer for that?)

I stayed in a NYC hotel last week and had to give my credit card on checking in, we'd already paid for the room in full on a different card. I signed their standard form about being responsible for charges on my room etc. I assumed if I didn't they wouldn't let me into the room. On checking out they asked if I'd had parking at the hotel - which I hadn't, and then said everything was fine and there were no charges. I didn't sign anything else.

Unfortunately they then charged me $185 for parking, they told me on the phone as it's charged to my room it's tough and I have to pay it. I'm disputing it through my credit card company. It is going to take a couple of months and it seems as though I have very little say or option to appeal in the process.

Does anyone know what my rights are and whether my signing a form at the beginning of my stay entitles them to charge money which I haven't authorised on checking out? Also should I have done things differently? Do I have to hand over my credit card details when I check into a hotel? Should I have got some sort of a form from them saying there were no charges on checking out?

M_Thomson

jsg wrote:

Hi - first posting, I'm a newbie! (do i get a cheer for that?)

I stayed in a NYC hotel last week and had to give my credit card on checking in, we'd already paid for the room in full on a different card. I signed their standard form about being responsible for charges on my room etc. I assumed if I didn't they wouldn't let me into the room. On checking out they asked if I'd had parking at the hotel - which I hadn't, and then said everything was fine and there were no charges. I didn't sign anything else.

Unfortunately they then charged me $185 for parking, they told me on the phone as it's charged to my room it's tough and I have to pay it. I'm disputing it through my credit card company. It is going to take a couple of months and it seems as though I have very little say or option to appeal in the process.

Does anyone know what my rights are and whether my signing a form at the beginning of my stay entitles them to charge money which I haven't authorised on checking out? Also should I have done things differently? Do I have to hand over my credit card details when I check into a hotel? Should I have got some sort of a form from them saying there were no charges on checking out?

Normally what happens when you check into a hotel is that they take your card details and get you to sign a form to check in. On check out they should give you a list of charges and get you to sign a form then to pay what you owe them on your credit card. Did they not do this?

jsg_2

no they didn't give us any form on check out , they just told us there were no charges

M_Thomson

jsg wrote:

no they didn't give us any form on check out , they just told us there were no charges

I think you should get your money back as the onus on them will be to prove that you had parking to the credit card company. Let us know how you get on.

Caped_Avenger

jsg wrote:

Hi - first posting, I'm a newbie! (do i get a cheer for that?)

Hooray! :beer: :T

Robert_Sterling_3

Hooray! :beer: :T