Paid via Paypal, need to pay again...?

harveybobbles

Bought an item off ebay on September 3rd for 6quid. Paid via Paypal there and then. Got the confirmation email from Paypal. The 6 quid is showing as leaving my account.
The following day I recieve an email from ebay saying there was a problem with the transaction and I need to pay again.

I sent the email to [EMAIL="spoof@ebay.co.uk"]spoof@ebay.co.uk[/EMAIL] as I wasn't sure about it. They came back and told me it's genuine.

Just wondered if anyone else had experienced this...?

frivolous_fay

Forget the emails... have you logged into your PP account to find out what's going on?

harveybobbles

Yes, the 6 quid is showing as leaving my account on the correct day to the correct person with the correct reference number.

frivolous_fay

How was the first payment funded? Do you have any expired cards, maybe? Could the payment be in the process of bouncing?
Would like to see the 'need to pay again' email.

harveybobbles

The email came from [EMAIL="ebay@ebay.co.uk"]ebay@ebay.co.uk[/EMAIL]

It reads:

[FONT=arial, sans-serif]Hello*************[/FONT]
[FONT=arial, sans-serif] [/FONT]
[FONT=arial, sans-serif]Sorry, your recent PayPal payment did not go through. As a result, the item(s) below have not received payment.[/FONT]
[FONT=arial, sans-serif]Please return to eBay to resubmit your payment again.[/FONT]


[FONT=arial, sans-serif] [/FONT]

frivolous_fay

Google suggests a bug:

http://forums.ebay.co.uk/thread.jspa?threadID=1100188096&start=44

harveybobbles

http://www.paypalsucks.com/ is handy too!

boombap

There's a chance that the seller could have put their email address in the sell-your-item form incorrectly (such as put .com rather than .co.uk) I've heard of people doing that before - ask them to confirm the email address that PayPal funds are sent to.

harveybobbles

Seems to be the bug pointed out by Fay above. All sorted now. Well I say that, the item has been delivered lol