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BT Caller Display charges

happyhappyshopper
happyhappyshopper Posts: 100 Forumite
in Phones & TV
Apologies if this has already been posted ( i tried searching for it), but has anyone had any success reclaiming/getting refunded BT's Caller Display charges?

Ive only just realised that BT have charged me for the Caller display facility each quarter, with their ValuePlan, despite making Caller Display free back in July 2005.

What is the best approach to take to get a refund on these charges?

Thanks in advance for any help.

Comments

  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    They only made caller display free or virtually free if you subscribed to BT Privacy. They gave it lots of publicity at the time,and its beens discussed here oodles of times.

    If you didnt sign up for BT Privacy and then meet the terms and conditions i doubt if your get a refund,but you never know.

    http://www.productsandservices.bt.com/consumerProducts/displayProduct.do?productId=CON-3399&s_cid=con_FURL_privacy
  • happyhappyshopper
    happyhappyshopper Posts: 100 Forumite
    Thanks for the information, and i realise i should have been aware of this sooner.

    Have any MSErs had any success getting a refund on these charges?
  • BexTech
    BexTech Posts: 4,772 Forumite
    happyhappyshopper wrote: »
    Thanks for the information, and i realise i should have been aware of this sooner.

    Have any MSErs had any success getting a refund on these charges?


    Unless you signed up for BT Privacy and met the critera, yet have still been charged, I can't see any grounds you have for getting a refund.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • chivvy
    chivvy Posts: 338 Forumite
    Yes, emailed them and on the 2nd email they agreed to refund me £8.25 (caller display plus 1571 charges) on my next bill. Got charged as I made less than 6 calls a quarter through BT. Make most calls through Tiscali so will probably go on to their rental after I get my refund.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    chivvy wrote: »
    Yes, emailed them and on the 2nd email they agreed to refund me £8.25 (caller display plus 1571 charges) on my next bill. Got charged as I made less than 6 calls a quarter through BT. Make most calls through Tiscali so will probably go on to their rental after I get my refund.
    Not a good idea IMHO. Why not just dial 1280 before a few weekend (free) 01, 02 or 03 calls of less than an hour to qualify?
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • billsavings
    billsavings Posts: 2,015 Forumite
    chivvy wrote: »
    Yes, emailed them and on the 2nd email they agreed to refund me £8.25 (caller display plus 1571 charges) on my next bill. Got charged as I made less than 6 calls a quarter through BT. Make most calls through Tiscali so will probably go on to their rental after I get my refund.

    It sounds like you had BT Privacy and didnt meet the T&C ,the op didnt have it so is unlikely to get a refund.
  • topherxp
    topherxp Posts: 267 Forumite
    chivvy wrote: »
    Yes, emailed them and on the 2nd email they agreed to refund me £8.25 (caller display plus 1571 charges) on my next bill. Got charged as I made less than 6 calls a quarter through BT. Make most calls through Tiscali so will probably go on to their rental after I get my refund.
    Unless you make the minimum calls with BT your just get charged again.
    If saved £2710 and only spent the interest (Based on a return of 5%), you would have enough money to pay your TV Licence every year. Saving you £7452.50 over a period of 55 years, based on you buying a license from the age of 20 until your 75 at a cost of £135.50.
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