tesco dvd free trial

magoogy

i have been doing the free trials online and the only one ive had a problem with is tesco - like all the others i cancelled before the trial finished - when i cancelled with tesco i receied this email;-



Thank you for your cancellation request. We are sorry to see that you have
decided to leave us and we would like to thank you for your custom.

As soon as we have received back all of your DVDs we will be able to confirm
that your account is closed.
Please note that your account and billing will remain active until we have
received each of the following titles back:

Coach Carter
Monster-In-Law
The Amityville Horror

Your DVDs will need to be back with us on or before 10/12/2005 for us to confirm
your cancellation before your next billing date.

We recommend that you obtain a certificate of posting which is available from
any post office. This will ensure you will not be liable for the cost of
replacing any non-returned DVDs after this time.

If you have change your mind and wish to stay with us simply either get in touch
with Tesco DVD Rental Customer Services or you can abort the pending
cancellation on your My account page.

Yours sincerely,


Customer Services
Tesco DVD Rental
London UK
https://www.tescodvdrental.com

the date for dvds back was 10/12 yet they have taken 13.97 out of my account on 12/11 - the dearest rental or what?

i have emailed them - the dvds were posted sunday well before 10/12 - so why ive been charged i dont know.....still no reply.....

have i missed anything?

RightRevBod

Assuming here that you have paid by credit card....

Dispute the transaction with you credit card company. Say you did not authorise the payment. It is then upto Tesco to prove that you did.

magoogy

just had an email saying;-


Thanks for your email. Your free trial ended on 11/11/05, which was also your
first scheduled billing date. You only started the cancellation process after
billing had already occurred. As the email you are referring to was sent after
you had already been charged, your next billing date is indeed 11/12/05.

Cancellation is currently pending, and will come into effect once we have
received all three outstanding DVDs back from you.

Please contact us should you have any further queries.

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but, i am sure the dates are wrong as the free trial was for 14days and i am sure i only signed up at the beginning of the month and cancelled on the 10th - but, there is no way for me to check the dates as they arent on my logged in account - i have to take their word for it.....

they say they havent got the dvds back but i posted them sunday - no receipt stupid stupid me - so, i cannot have any more dvds until they get them back which they never will get them back according to them so i have paid for a month of nothing.....am i screwed?

this is their original free trial ad - is it misleading in any way about when you will be billed?

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Rent DVDs online at Tesco
Unlimited DVD rental

Tesco DVD rental stocks a huge range of DVD films for you to browse online, all available for hire under one of our three DVD rental packages. Choose to rent one, two or three DVDs at once, with packages starting at £7.97 per month. Unlimited rental - as soon as you've finished with a title, post back to us free of charge to receive your next rental DVD by first class post. There are no return dates or late fees to worry about, and you can cancel your DVD rental contract at any time. Plus you'll earn clubcard points during each month you rent DVDs from us.
Free 14 day DVD rental trial

If all this sounds too good to be true, we also let you try our DVD rental service for free for 14 days. We're confident that once you've tried renting DVDs online, you'll want to continue.
Buy DVDs from Tesco

Of course, after you use DVD rentals you might want to buy a film for your collection. Tesco has all DVDs on UK release. To check our range ofcheap DVDs click to buy DVDs.

Rent DVDs online at Tesco

Tesco.com Copyright 2005

Last update: 10/08/05

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no mention of billing or anything....