BT phonebook

blue_mum

Hi

Today I opened up the new bt phone book that had been delivered at the end of last week and to my horror I found my old mobile number bizzarly next to my old address and my new address underneath with my home number, I'm fine about the home number. Another bizzar thing is I only changed the number yesterday because of receiving unwanted calls!!!. Anyway I called bt straight away and they passed me around departments until I go to the actual phone book people,and they had said it could of only come from the mobile provider. I then called my mobile provider today to report that they had given my mobile number to be published in the bt phone book and that I had not given permission to do so. The adviser checked and said that they had not, as my information has not been given to any 3rd parties. I am distraught to think that my number had been given out for the public to know, it also explains more why I started to get unwanted calls.

I have called bt back and they say they will look into it. but not sure if they will properly so my main question is who do I turn to for independent advice or action. I just can not belive they are allowed to publish numbers they have not had permission to do so.

tia

blue

Bufflowbill

If you are not satisfied with the way in which BT deal with your complaint, you may contact their Complaint Review Service. You can contact them on the following number:

• Residential customers - 0800 545 458

innocentmonda

thanks for sharing