Is a seller allowed to do this? Advice please.

kevinyork

Take a look at item no 280264367801as an example of all this seller's listings.

The seller's eBay shop logo has a website name in it i.e it ends with .co.uk although their ebay name doesnt.

Also, further down the listing it says 'for more product details and to view our full product range please visit www.(theirwebsitename).co.uk' but it isnt a hyperlink, just text.

Are both of these allowed. I know you cannot have an ebay name with a domain name in it and that you cant include a link to your website on a listing page but technically this seller is doing neither. Is this ok then?

Advice gratefully received before I rush off to amend my shop logo and listings.........

ArmitageShanks

First of all for the love of god, any busy bodies reading this thread don't go and hit the report button; however much of a 'hero' it would no doubt make you feel.

Grey area from my experience and from what I've seen. Rules do point to no, but in practise if your shop is generating enough revenue ebay's policies do seem to become somewhat flexible.

The_Casual_Tailor

kevinyork wrote: »

Take a look at item no 280264367801as an example of all this seller's listings.

The seller's eBay shop logo has a website name in it i.e it ends with .co.uk although their ebay name doesnt.

Also, further down the listing it says 'for more product details and to view our full product range please visit www.(theirwebsitename).co.uk' but it isnt a hyperlink, just text.

Are both of these allowed. I know you cannot have an ebay name with a domain name in it and that you cant include a link to your website on a listing page but technically this seller is doing neither. Is this ok then?

Advice gratefully received before I rush off to amend my shop logo and listings.........

Recent experience with ebay tells me that you cannot have a link in the pictures but you can in the body of the text.

I had 5 listings pulled as the pics had a business email on them yet when I pointed out that I use that email in the body of all my listings they said that was OK.

You cannot have them on pics as it encourages buyers to do business off ebay!! When I asked what was the difference between a buyer using the email off my pics or from the body of the listing they said they "didn't know".

Marty_J

Good Lord, who cares what someone else does in their eBay listings?

luvvlyjubbly

Marty_J wrote: »

Good Lord, who cares what someone else does in their eBay listings?

When you start to get a few listings pulled for stupid reason then yes i do seem to care or rather get cheesed off that its one rule for one :mad:
but what can you do?

Marty_J

luvvlyjubbly wrote: »

When you start to get a few listings pulled for stupid reason then yes i do seem to care or rather get cheesed off that its one rule for one :mad:
but what can you do?

Well, such is life I'm afraid.

Nobody likes a tattletale though.

luvvlyjubbly

No my life is not that sad for me to report it......lol....

ceanothus

The answer is definitely no, not allowed. You are not allowed to have a website name in your shop header, username, watermarked on images or anywhere else on your listing.
Even if it is only shown as text and is not actually a link.
Even if it's only a partial URL (e.g.missing the 'www') or a 'clue' to your website URL with 'dot' and 'co' etc instead of .co.uk

It's not so much a 'grey area', more that you can get away with it until you're reported and noticed. Once you have come to the attention of Ebay for soliciting offsite trade, you need to be squeaky clean to avoid getting listings pulled.

You can have one email address in your listing, but be very careful if you have an email that belongs to your domain, e.g. [EMAIL="sales@myweb.co.uk"]sales@myweb.co.uk[/EMAIL]. As long as it's clear that you are inviting questions about this specific product it's allowed, but not as a general 'contact us' link

Incidentally, reporting listings that break the rules and take customers offsite isn't about being a 'hero' or a 'tattletale'. It's about keeping the playing field level and giving all sellers the chance to present to as many customers as possible. Every seller taking customers offsite is removing another seller's potential customer. If you're a seller you should care about that.

Marty_J

ceanothus wrote: »

Incidentally, reporting listings that break the rules and take customers offsite isn't about being a 'hero' or a 'tattletale'. It's about keeping the playing field level and giving all sellers the chance to present to as many customers as possible. Every seller taking customers offsite is removing another seller's potential customer. If you're a seller you should care about that.

So eBay will tell you.

Personally, I'd be more inclined to think it's because if someone buys something off eBay, they don't get any money for it (not to mention they miss out on the PayPal fees too).

The idea that eBay are in any way altruistic seems rather touchingly naive.

It's odd how everything that hurts eBay's coffers is immoral, or unsafe, or unfair to others.

Or maybe I'm just a cynic.

Sssssss

ArmitageShanks wrote: »

First of all for the love of god, any busy bodies reading this thread don't go and hit the report button; however much of a 'hero' it would no doubt make you feel.

Grey area from my experience and from what I've seen. Rules do point to no, but in practise if your shop is generating enough revenue ebay's policies do seem to become somewhat flexible.

it's nothing to do with being a hero, ebay staff can not monitor each and every listing. If users feel a listing is out of order then report it, it will be investigated and if found to breach rules will be removed. If you don't like ebay rules don't use them.

If you see or suspect a crime iin the street by your post you are saying ignore it, don't be busy body, NO you report it to the police who will decide and take the best course of action.

luvvlyjubbly

Unfortunately (for me) they also remove every reported item whether its breaching or not......I obviously upset someone and over a spate of 2 months was gettting listings removed for no valid reason whatsoever, Ebay apologised and let me relist them....i complained on several occasions that this was someone being malicious but they didn't do anything about it. The final straw was when I had 40 listings moved in one day. I gave in and trade under another name, losing my high 100% positive feedback!