Renault customer service

IvanOpinion

Several years ago I had a Renault 19 that needed new break pads at just about every service (9K) - they were just incredibly soft. In the end I got sick of paying out for these and put in a set of Kwikfit pads (much cheaper than Renault) which lasted for just over 35K miles before they were replaced (free of charge).

Ivan

tomstickland

Hi TOM, sorry mate but for 8 litres of oil for 7 quid I

8L of oil? What the hell is it, a V12?

Davidboy

The handbook says 7.7 litres of oil??? I don't know??? And yes it is a big engine 2.2tTD

Took it to garage yeterday to have work done, they changed the oil, and oil filter, safety check and washed it all for £29.99, sorry but I still think it is good value.


D

Paul_the_Painter

friend of mine always books his car in for first thing in the morning and tells then he is local and needs the car asap, and to phone him when it is done, they phone him at say 11am he says "cheers I'll be round this afternoon" he goes and picks it up just before closing time, they have put say 4 hours labour @ £80, but he comes back with "well i dropped it off at 8.30 and you phoned me at 11.00 so thats 2.30 labour"

Eventually they cave in

IvanOpinion

Paul_the_Painter wrote:

friend of mine always books his car in for first thing in the morning and tells then he is local and needs the car asap, and to phone him when it is done, they phone him at say 11am he says "cheers I'll be round this afternoon" he goes and picks it up just before closing time, they have put say 4 hours labour @ £80, but he comes back with "well i dropped it off at 8.30 and you phoned me at 11.00 so thats 2.30 labour"

Eventually they cave in

I suppose it all depends on whether or not they had one or two mechanic working on it. 4 hours labour would easily allow two mechanics to complete the job in the alotted time. Not that I have ever heard of a service requiring more than one mechanic.

Ivan

Paul_the_Painter

There is a nasty thing in the industry called "Book Hours" this is how long the manufactuer says a job will take, and therefore how much a dealer can charge, any halfway decent decent mechanic will do the job a lot faster than the "Book" says, and most mechanics aill work to make sure their percentage is above 120% that is they are billing 12 hours work (according to the book) for every 10 hours worked.

Know thine enemy!

Zeitgeist

tomstickland wrote: »

£30 to change the oil?
You can buy the oil for £7 at a motor factors and change it for nothing.

Not Mobil 1 fully synth you can't.

Wig

Zeitgeist wrote: »

Not Mobil 1 fully synth you can't.

But is that what the garage used? Or some cheaper 200 litre barrel stuff?

This thread is 2 years old everyone.

IvanOpinion

Wig wrote: »

This thread is 2 years old everyone.

Happy Birthday to it, happay birthday to it, happy birthday dear thread, happy birthday to it

Ivan