Primus - Anyone seen a bill recently?

helentroy_2

Watch Primus as they will bill 'whenever' but they also have a habit of changing your call charges/tariff without telling you. They did that to us and it took ages to find out what was going on. Their customer service is 'polite' but totally useless.
My mother has had her line stopped by them, then had her account transferred back to BT without her knowledge/agreement (will have to get onto the BT rep about that) and now had dept collectors- sent by Primus- phoning her for a bill she doesn't owe. They should come off any list of recommendation. Regardless of price- the pain and time wasted is really not worth it.
Check your bills (when you can!) and make sure you are being charged for calls correctly. We were not told that they had changed our free weekend calls from 90mins to 30mins and week eve calls from 90 to 60mins. It's amazing how 3p per min (+VAT) soon mounts up.

Heinz

A year on and the same delay in sending bills is happening. I haven't had one since mid-June (2009) despite me reminding them by email twice now.

KevinR

Guys, I'm curious.

Primus only seem to sell two LR+Calls packages now (Saver & Saver Max) and their call costs are higher than BT for mobiles & 0845/0870. Even international is cheaper on BT if you pay them £1pm. And their packages are cheaper if bought via a third party comparison site!

In the absence of a time sensitive dialer who would you use for calls these days? My analysis is saying yourcalls.net or euphony or indeed BT (possibly using CLI if we go mad with mobile or international). With more frequent mobile calls and less 0845/0870 then the alternates win over BT. The problem is guessing what you'll call for the next 12 months... Have I missed something?

Lplates

My last Primus bill was 18th August.

Heinz

KevinR wrote: »

With more frequent mobile calls and less 0845/0870 then the alternates win over BT. The problem is guessing what you'll call for the next 12 months... Have I missed something?

For 0845/0870 calls, it depends which BT calls plan you're on (you get inclusive 0845/0870 calls at more times the 'better' the plan you're on) but BT is now cheapest even if you have to pay.

I'd stick with 18185 for calls to mobiles (6p/minute weekdays, 4p*/minute weekends).

* Using the 0808 1 703 703 freephone gateway number.

Jake'sGran

steven_cardwell wrote: »

Bills now online

My bills have been on line for quite some time. Same goes for BT line rental bill and Gas/Electricity. I really like Primus.

Heinz

Jake'sGran wrote: »

My bills have been on line for quite some time. Same goes for BT line rental bill and Gas/Electricity. I really like Primus.

That post you quoted was over a year old.

Primus bills are not appearing (even online).

johnniegif

13th March 2009 was my last bill :eek:

KevinR

Heinz wrote: »

For 0845/0870 calls, it depends which BT calls plan you're on (you get inclusive 0845/0870 calls at more times the 'better' the plan you're on) but BT is now cheapest even if you have to pay.

I'd stick with 18185 for calls to mobiles (6p/minute weekdays, 4p*/minute weekends).

* Using the 0808 1 703 703 freephone gateway number.

Thanks Heinz. Been looking at this stuff trying to sensibly escape a badly broken CPS arrangement. The biggest issue (for me) seems to be that a lot of the pure CPS deals have gone, or are more expensive than BT for "anytime". As I said in my post Primus have only the two line rental based packages described now. Indeed Martin's article seems very out of date now. With my family I'd probably do better with an Orchid but I see they've been discontinued as they seem to be beyond most people.

devizes18193

over on the internet board theres a thread about primus . Most every one of the people who started with them leave after the 1 st year and have had billing issues