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Premier vision not collecting direct debit
shopaholic2
Posts: 637 Forumite
I don't know if this is in right place, so apologies if not but I dont know where to put it.
I went with hubby into premier vision today so he could book an eye test, the manageress came over and asked if i was "Mrs shopaholic?" yes I replied, and she proceeded to tell me that wwhilst in December the store set up the direct debit for my daily disposable contact lenses, they hadn't in fact been taking the money. (I remember signing etc to set it up, and I certainly haven't cancelled the dd).
So, now they say that although it is their mistake, I now have to pay for all the lenses I have had since,and I feel that because it's their mistake,and first I knew of it was today,I shoudln't have to pay,and certainly not stump up a huge payment in one go!.
Or am i being ridiculous, as although it is entirely their fault I should still pay for the goods I have had?
I was made to feel like a thief,which in a way it could be classed as, had I known about the non set up of the dd, but I genuinly had no idea.
I do check bank statements, but only for things that shouldn't be there, not stuff that should, cos I assumed it was all ok.
Plus it's taken them since decenber to figure it out!
what do you think??
I went with hubby into premier vision today so he could book an eye test, the manageress came over and asked if i was "Mrs shopaholic?" yes I replied, and she proceeded to tell me that wwhilst in December the store set up the direct debit for my daily disposable contact lenses, they hadn't in fact been taking the money. (I remember signing etc to set it up, and I certainly haven't cancelled the dd).
So, now they say that although it is their mistake, I now have to pay for all the lenses I have had since,and I feel that because it's their mistake,and first I knew of it was today,I shoudln't have to pay,and certainly not stump up a huge payment in one go!.
Or am i being ridiculous, as although it is entirely their fault I should still pay for the goods I have had?
I was made to feel like a thief,which in a way it could be classed as, had I known about the non set up of the dd, but I genuinly had no idea.
I do check bank statements, but only for things that shouldn't be there, not stuff that should, cos I assumed it was all ok.
Plus it's taken them since decenber to figure it out!
what do you think??
0
Comments
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You are responsible for checking you bank account and you should pay for the lenses that you have had so far. If it will put you in finacial hardship you should try and negotiate with the shop and ask them if you can set up some type of payment plan rather then having to pay it back in one go.0
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Sorry but its your debt. Would agree with alwaysonthego and try to get a payment plan.0
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They could have contacted you before now,0
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OP should pay the debt and perhaps look at their bank account more closely in future. Saying you hadn't noticed the payments not going through isn't an excuse not to pay.0
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Negotiate a deal to pay over a long period because it was their mistake originally. You do still have to pay though.Don't grow up. Its a trap!
Peace, love and labradors!0
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