Broadband fault?

Atomised

Hi.

My problem is if someone makes a call , my internet connection wont work.

TiTheRev

Phone socket filter?

trcooke

Do you have a micro filter connected to your phone socket so that your broadband signal is filtered off your telephone signal?

brunlea99

You need to have a filter in every phone socket in your new place not just the BT master socket. You say you are connecting in your bedroom - is this a wireless network connection ?

shadowdragon

Atomised wrote: »

It is connected via a modem plugged into the wall socket in my bedroom. As part of my new contract I was sent a wireless modem which I haven't opened. If I started to use a wireless modem , would the line become clear? I think it is a duff line and BT are to blame . I would love to be wrong though. Their call out fees are ridiculous:mad:

Is the phone line wall socket in your bedroom the Master socket or just an extension? Your modem should be attatched to the master socket with a Filter and usually filters on all the extensions too.

PaulK_3

To prove the line is the issue you would need to plug into it with nothing on the line at all with a know good/ working phone. If you have a test socket to try (your main socket plate will have a split going left to right just above the screws) even better. If the crackle stays on the line in the test socket and you can prove its not the phone then BT have to sort it, if you cannot prove the problem is the line BT can and will charge you for the engineer as it can be problems with the phone, internal extension wiring etc causing it.
BT will not care about your BB, they are only there to provide voice service.

fatnbald

Atomised wrote: »

It is connected via a modem plugged into the wall socket in my bedroom. As part of my new contract I was sent a wireless modem which I haven't opened. If I started to use a wireless modem , would the line become clear? I think it is a duff line and BT are to blame . I would love to be wrong though. Their call out fees are ridiculous:mad:

You still have not confirmed you have line filters on ALL your phone outlets, including any connected to a sky TV box.
Even if you do have line filters connected do not trust the cheapo ones provided with modems, I have had a few of them fail, even when brand new.

http://www.adslnation.com/products/xf-1e.php these have solved a few problems with crackly telephone lines and poor phone reliability for me - they are relatively pricey but save a whole bucket full of hassle. A lot cheaper than a BT call out charge as well, remember you need one for each phone outlet.
Andy