NatWest student overdraft

jd87

Just to let people know, Natwest student overdraft yearly increases are now available, don't let anyone in branch tell you otherwise!

I went into a branch (not my own) to ask for an increase as I am now going into my 3rd year. I was told to wait until the "about the 8th" because they hadn't "come through" yet. I then called my own branch and they did it straight away over the phone.

Get your free money today!

Broke_Student

Also went into branch today to apply for an increase. Was given a card by the branch and told I must call an 0845 number. Again lack of product knowledge from staff numbers - there is an 0800 number for students!

0800 200 400 for overdraft increases - they will be done immediately!

natweststaffmember

If there continues to be this problem with a lack of branch staff knowledge, I will post openly the guide to keying it on this forum. BRANCH STAFF......I am EMBARRASSED by this.

pam0

there must be different rules for different areas. increases havent been available until 1st sept unless u have graduated. this according to plu is because peop increase to the nxt years limit then come start of term have no cash.

Pandora_2

A couple of weeks ago I went into a branch in Derby and asked about the increase in my overdraft, and was told it was done automatically on the 1st September!! Obviously this isn't true, but managed to get hold of the freephone number today and they have increased it for me. AND they are going to follow up on the wrong information given to me in the branch :j

jd87

Pandora wrote: »

AND they are going to follow up on the wrong information given to me in the branch :j

Don't you just hate it when call centre people will tell you any lie to get rid of you.

Pandora_2

Haha yeah it probably is a lie, but you never know!! Think positive!! :rotfl:

natweststaffmember

Pandora wrote: »

Haha yeah it probably is a lie, but you never know!! Think positive!! :rotfl:

I have quoted you pandora as others have said similar things. There was a change in the way student overdrafts were done in June this year. Not ALL staff appear to be aware so for everyone to say something is a lie when it could be lack of experience, following what has happened in previous years or possibly is poor communication(I know it should be better), is a little harsh IMHO, but I do understand what you mean.

Pandora_2

jd87 wrote: »

Don't you just hate it when call centre people will tell you any lie to get rid of you.

I wasn't the first to say it - see quote! The guy on the phone did sound genuine about chasing it up, but as the person quoted said, a lot of call centre people do say anything to get rid of (I've worked in them, not done it personally but I know lots of people do!)
Obviously I didn't know the way the overdraft worked had changed recently so yeah it could have been a genuine mistake on the part of the first advisor I spoke to. Didn't mean to cause offence!! I was mostly just commenting back on what JD87 had said!! Sorry

natweststaffmember

Pandora, I was quoting you because you were the last poster on the thread. No offence taken on my part because I was merely highlighting a point and you have every right to say it from your own experience.