Help! My home phone isn't working

nickym

But my broadband is ok! I'm confused

superscaper

Do you mean your phone or your phone line? Have you tried swapping the microfilters? Otherwise report a fault to your phone service provider.

nickym

I have cordless digital phones which aren't working, they are on but making a funny noise, but my internet is fine, so surely the line is ok??

Conor_3

Not necessarily.

For a start, unplug your microfilter and plug the cordless base station directly into the master socket. If the funny noise has gone, the microfilter is at fault. Just had to change mine this week - they don't last forever.

superscaper

Conor wrote: »

Not necessarily.

For a start, unplug your microfilter and plug the cordless base station directly into the master socket. If the funny noise has gone, the microfilter is at fault. Just had to change mine this week - they don't last forever.

Yep, and it's also still possible to be a line fault (or more specifically switching fault). There are many more faults than simply a dead line and broadband and voice calling are on two "separate" systems.

nickym

Conor wrote: »

Not necessarily.

For a start, unplug your microfilter and plug the cordless base station directly into the master socket. If the funny noise has gone, the microfilter is at fault. Just had to change mine this week - they don't last forever.

I tried that & it's still the same, just gonna take my phone round to a mates house to try to make sure it's not that, then i'll contact my provider, thanks for your help

adecor

Not sure who your provider is, but I've had this problem with Virgin & 1571. It started with me not getting the changed tone when a message was left and excalated to the phones all going dead until I used my mobile to 'clear' the line. This has been a recent problem for me & it's still not fixed as the call centre in India are rubbish.

Inactive

I've had that problem in the past, contact your line provider, mine was fixed in half a day.

mr_fishbulb

Mine went off completely on Monday - no dial tone, engaged when calling. Broadband still worked though.

Yesterday. Broadband slow. Crackle on the line. Very quiet.

I'm guessing all the rain I had on Sunday has messes with some cables somewhere and it's slowley getting better.

nickym

It's not the handset
Just called Tiscali who are gonna do a line test, at least I got to speak to someone in the UK! :rotfl:

mr_fishbulb

Mozkowitz wrote: »

Are you getting your service from someone other then BT? Im sure they are still working out all the kinks as none BT landline packages are still fairly new.

Good point. Getting broadband LLU'ed through sky.