lloyds tsb mastercard late fee!

brokenwings

grr - angry? NOT the word

last month i paid £12 off on my mastercard - on time!
todays statement shows £20 LATE FEES
so i called them up and asked why
seems i misread last months statement and my payments should have been £12.07
so for the 7p yes
7 whole flipping pence that i owed them - i have been charged £20

bye bye lloyds tsb!!

( not been my week with credit cards - damn things )

Magentasue

If you write a pleading letter to Customer Services I think they will refund so long as this is the first time. Worth a try!

daveboy

You signed, and therefore agreed to, the terms and conditions of your account.

You failed to keep to those terms and conditions.

Therefore they are well within their rights.

Although I do agree in this case it should be waived.

Saying bye bye Lloyds TSB is a bit stupid. You were the one at fault yet, as usual, you blame the bank.

Seems to be a habit of a lot of people on MSE.

Robert_Sterling_3

I blame the bank too.
Any organisation with even half a brain would have a line of code in their computer programme which said something like "if shortfall less than £1 then do not apply an automatic penalty".

JimArnold

Robert_Sterling wrote:

I blame the bank too.
Any organisation with even half a brain would have a line of code in their computer programme which said something like "if shortfall less than £1 then do not apply an automatic penalty".

Actually the code would need to have "AND this did not happen last month" or some smartalec moneysavers would deliberately pay in 99p short every month

But I do agree that just because they can charge according to the T&Cs doesn't mean they should. Give CS a call and if they won't play then move elsewhere - if we all do it then eventually they'll get the hint!

As an aside this nearly happened to me but the bank cashier pointed out my mistake and gave me the chance to change it

CTT_2

I know they can make a goodwill payment and if you speak to them nicely they will refund the charges. It happend to me with the associates I underpaid by 8p and explained I read the figure as £8.00 instead of £8.08 and refunded the amount without question. Remember by being aggressive with them will get you know no where.

Caped_Avenger

Robert_Sterling wrote:

I blame the bank too.
Any organisation with even half a brain would have a line of code in their computer programme which said something like "if shortfall less than £1 then do not apply an automatic penalty".

So effectively the minimum payment should be £11.07? What if the customer only then pays £11.00? If they allow £1.00 leeway, surely they should allow another £0.07? And so on and so forth. It's nonsensical.

Poppy9

CTT wrote:

I know they can make a goodwill payment and if you speak to them nicely they will refund the charges. It happend to me with the associates I underpaid by 8p and explained I read the figure as £8.00 instead of £8.08 and refunded the amount without question. Remember by being aggressive with them will get you know no where.

One phone call to Lloydstsb for me short paying by 10p and they waived the charge

CTT_2

Poppy9 wrote:

One phone call to Lloydstsb for me short paying by 10p and they waived the charge

Proof that the "lets goe easy approach" does work!

brokenwings

i have just received a call from LTSB
FROM A SUPERVISOR
who apologised the fee wasnt waved yesterday - apparently they will ' give money back to everyone once if it is a genuine mistake'

so thats done with.

Robert_Sterling_3

Common sense triumphs yet again.