Problem accessing John Lewis website

dharm999

Can anyone help with my query please. Every time I try to load the john lewis website I get a blank screen. This has happened over the last couple of days. I can get other john lewis related sites (waitrose, john lewis wedding gifty list,etc..) but not the main john lewis one. Any ideas how I solve this? My wife is getting withdrawal symptoms so please help, and save me from earache.

Thanks

aliEnRIK

Im really not sure but (I assume she uses Internet Explorer?) I advise downloading Firefox 3 and using that to browse instead ~
http://www.mozilla-europe.org/en/firefox/

However, I have to ask do you have sufficient 'security' on the pc? If not then it could possibly be a virus or suchlike!

fiish

Which browser are you currently using?

I find that Kaspersky's free AVP tool is great for getting rid of virus/malware infections - Kaspersky is a consistent winner in antimalware and you don't need to buy their product to use this scanner. It's what I use to 'cleanse' friends' PCs before installing new (free) antivirus/spyware software.
http://www.majorgeeks.com/Kaspersky_AVP_Tool_d4515.html

Use the AVP tool to give your PC a once-over and see if it helps your problem.

dharm999

My wife installed IE8 beta version a few days ago, I suspect this may be the cause of the problem? How do i get rid of it and re - install IE7?

Thanks

aliEnRIK

Goto start
Control Panel
Add or Remove programs
and uninstall IE8
It should revert back to IE7
And I advise against ALL beta downloads as theyre only really for testing purposes.

dharm999

Great, that has seemed to work. Thanks for everyone's help.