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DFS: fantastic service
sweetpickle_2
Posts: 33 Forumite
We've had our DFS sofa for over five years and last week the handle on the recliner won't work.
We happened to be passing DFS and I sent my OH in to see if he could get any tips on fixing it.
The very nice man in the Norwich branch said he would arrange for an engineer to call to have a look at the sofa. The visit would be free but we would have to pay for any new spare parts. We thought this was very reasonable as the recliner has been very well used over the past five years.
The day before the visit DFS left a message to confirm the engineer would call the following day between 8.30 and 9am.
The engineer arrived on time, found that the cable had broken and fitted a new one.
This cost us nothing, as the engineer said he had a spare cable.
Well done DFS, excellent service.
We happened to be passing DFS and I sent my OH in to see if he could get any tips on fixing it.
The very nice man in the Norwich branch said he would arrange for an engineer to call to have a look at the sofa. The visit would be free but we would have to pay for any new spare parts. We thought this was very reasonable as the recliner has been very well used over the past five years.
The day before the visit DFS left a message to confirm the engineer would call the following day between 8.30 and 9am.
The engineer arrived on time, found that the cable had broken and fitted a new one.
This cost us nothing, as the engineer said he had a spare cable.
Well done DFS, excellent service.
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Comments
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Are you sure it was DFS?0
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I've had good service from DFS too. I know that a lot of people don't have good experiences and it may well be down to the branch, but they replaced both of our sofas after a year, free of charge, when only one was faulty (the leather would not have aged evenly or matched otherwise).dangeroussports wrote: »Are you sure it was DFS?
You can't beat DFS, IF you get a really good service engineer and a helpful branch manager.Please stay safe in the sun and learn the A-E of melanoma: A = asymmetry, B = irregular borders, C= different colours, D= diameter, larger than 6mm, E = evolving, is your mole changing? Most moles are not cancerous, any doubts, please check next time you visit your GP.
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dangeroussports wrote: »Are you sure it was DFS?
Yes is was DFS, that's why I wanted to tell you all.0 -
Shame about the ad....Value-for-money-for-me-puhleeze!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy
...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!0
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