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Housing Benefit wont take software accounts

Hello, I have 2 questions:

1) Iv been self employed for 2 years approx,altho last august I changed the nature of my business. The first year Housing Benefits were happy with my software spreadsheet that I emailed in to them. This year they say its not good enough. They want it on paper, why is this?

2) They also keep asking for audited accounts, and Im thinking if I could afford an accountant then maybe I would be earning enough not to even have to bother with the housing benefit people, and also, there is no reason why I HAVE to hire an account, Im a really small business so why do they keep asking me for audited accounts?

It feels unfair that nothing I send in this year makes them happy!

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