new connection

djstar

hi, ive just moved in to a rented property and would like to get broadband . after a lot of searching i i have found that the best package for me, already being a orange costumer is the orange home max . the thing is it needs a connected phone line and after waiting on the phone for nearly 20 minutesto bt i was told that they can turn the line on but i will have to have a 12 month contract with them at around £10 a month . is there any way of just getting connected? or can sign up for the £10 a month then sign up for orange and cancell the bt contract straight away ? any help would be great . thanks ,

col1967

If you sign a contract with BT they will make you honour it. I know this is about phone lines and my experience with them was Internet but I would assume their policy would be just the same.

I was living with my mum - she paid for the telephone (through toucan) and I paid for Broadband through BT - had had a 12 month rolling contract with them for several years. I found a place to rent on my own through a private landlord, only problem was that the phone line was cable and the landlord wouldn't allow me to change it to BT. I contacted BT and explained the situation but didn't make any difference, they made me pay the £26.99 each month for Broadband that I couldn't receive!

It certainly taught me that when looking at houses in future to check who the phone is through before signing anything!

topherxp

no way of connecting the line with BT without the 12 contract, when on basic rental means a cancellation charge that is capped at £70.

Why not call Orange and ask them why they won't connect your line, as any telecoms company can have a line connected but most don't offer the service as they don't make as much money.