FTB help needed with home insurance

Homebuyer1_2

In July I applied for a mortgage and was told that I needed to have buildings and contents insurance for the property before they would give me a mortgage.

I was told that I could accept their quote or get one from another insurer and give them the details the following day. I went home and phoned my current contents insurer and they quoted me a cheaper price and after I explained the situation the girl said I could buy the policies there and then and post date it by 30 days and if I still hadn't moved in by then all I had to do was phone them and extend the start date.

This is where it all goes wrong, I bought the policies and have phoned this evening to post date the start date again as we aren't expecting to move until October now. After being on hold for an hour and a quarter I was told that this was not possible no body had ever heard of it and in fact my policy had already started on a property I don't even own yet.

Has anyone ever done this before or were they just after my money and made the whole thing up? Any help or advice would be greatly received.

TomsMom

Has anyone ever done this before or were they just after my money and made the whole thing up?

No, I've not done this but have a horrible feeling that it may have been a sales pitch to get you to sign up. Hope I'm wrong.

Who is the insurance company? Did you make a note of the name of the person who gave you this information? Did you make a note of the date and time of the conversation? If yes then as most telephone conversations are recorded, give them the details and ask them to listen to the recording which should prove what you were told.