Neighbours keep accepting my deliveries

kentrel

I know this isn't strictly moneysaving, but this latest incident has almost cost me £100 in emergency last minute replacements, and has certainly wasted my time, and I need some advice

I ordered an air purifier 3 weeks ago online, since I was expecting a visitor who would be allergic to some of the particles in my flat, dust, pollen etc.After over 2 weeks it hadn't arrived. I called the company and they investigated with the courier, and they told me that a NEIGHBOUR had signed for it. I don't know or trust my neighbours - there's new ones all the time, and I've had previous deliveries stolen by people signing for my stuff. I'm sick of it.

They gave me the name that was used to sign, so tomorrow I'm going to have to go door to door to find out who it was, if that was even a real name.It was signed for three weeks ago and none of them have come to my door to tell me, so I'm guessing a fake name was used.

I'm outraged that a courier would get a neighbour, without my permission to sign for my parcel, leaving me without something I really needed.

The vendor is good and will happily replace the product for me, so I don't blame them. However, in order for me to follow up with the courier and my neighbour I need to know

a) the courier breaking the law by knowingly giving the package to a neighbour
b) Was my neighbour breaking the law by signing for it?

I really appreciate any help on this.

dunstonh

couriers often deliver to neighbours if they don't get an answer. A card is normally put through the door to let you know which neighbour has it.

gairlochgal

Hmmm not sure about this. On my street we take in stuff for neighbours the whole time. When I do it, I always ask the courier to put a card through the door with my name and door number, and then it's up to the neighbour to come and find me. I recently took in something for someone who was away on holiday as it turned out, and I held it for best part of 2 weeks and really wasn't going to keep popping round to see if they're home.

I guess the only angle you have is whether any delivery instructions were adhered to. Did you explicitly say not to leave with neighbour?

kentrel

dunstonh wrote: »

couriers often deliver to neighbours if they don't get an answer. A card is normally put through the door to let you know which neighbour has it.

They didn't do that. I received nothing. My neighbours, if they did sign for it, do not even know me, have never met me, and didn't so much as leave a note or knock on my door to let me know they have it. I live on the bottom floor so everybody passes my door before leaving. There's no excuse.

surreysaver

What has annoyed me in the past is a courier has left something with a neighbour, but not put a card through the door - so you're totally relieing on the neighbour being honest / bothered to bring it round. Perhaps rather than stealing your item, they are just waiting for you to go round to claim it?

marvin

a) the courier breaking the law by knowingly giving the package to a neighbour

No, its up to them but equally their loss if it gets lost, they should also leave you a card telling you which neighbour they left it with.

b) Was my neighbour breaking the law by signing for it?

No but if they know it is not for them and do not hand over the package to you or make reasonable steps to arrange for it to be collected off them by the delivery company if they cannot get it to you then yes, it's called theft.

loopy_lass

mmm i would say not your signature, no parcel at your door, you not received item. money back or new parcel... talk to trading standards?


loops

kentrel

gairlochgal wrote: »

I guess the only angle you have is whether any delivery instructions were adhered to. Did you explicitly say not to leave with neighbour?

I definitely didn't leave instructions, but I can't remember if the site even offered the ability to do that. Even still, in this day and age, do I have to explicity state words to the effect of "Please don't leave my package at the wrong address in the hands of someone I don't know and whodidn't pay for this, thanks"? Am I crazy for thinking I should at least expect that people wouldn't do that out of common sense?

DCFC79

Not all couriers leave a parcel at a neighbours well they dont round here, the only parcels ive taken have benn for next door from a catalogue company, ive seen other drivers try and deliver a parcel but as theres no one in they get back in the van and drive off

back to the topic, ideally the courier should only deliver to the person who the parcel is for

savemoney

The courier is at fault here. I have taken parcels in before now for people I dont know, and courier said they would put a card through hours or even days later no one comes, I had to go and knock on there door. Now I dont know if card was out through but if it was then I would be annoyed having to go after people. If it hadn't then like you I would be annoyed that the courier didn't do so.

If it was one of those people who deliver by cars they get very little money and some dont get paid at all if they dont get an answer, so I expect for 40p per parcel and fuel being as it is, time=money.

Jennifer_Jane

Sorry, Kentrel, can't help with your post, but wanted to say that this (leaving stuff with neighbours) really annoys me. I love my neighbours and they are as honest as could be, but they do work shifts, and I hate the idea of delivery people waking them up. Get so annoyed. Also, I don't particularly want them to know who I'm ordering from.

When there is an opportunity to give delivery instructions, I always say not to leave with neighnbours, and to leave in a box at the back garden. But so many Companies don't allow delivery instructions.

Very frustrating for you. I would be so cross.

Jen
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