DELL computers - unsolicited calls

Ellie2758

I have had THREE calls this week from Dell computers, all from men with Scottish accents. Each time they ring they claim not to be the person who rang previously and today's had the nerve to tell me I COULDNT be registered with TPS or he wouldnt have rung me. He refused to give his name, only the phone number. I have completed a complaint form on the TPS website (we have been registered for years) but I notice that it isnt TPS who prosecute. Does anybody know what happens after you complain? Does ANYTHING happen?

Ellie:mad:

CIS

"Under Government legislation introduced on 1st May 1999 and replaced on 11th December 2003 by the Privacy and Electronic Communications (EC Directive) Regulations 2003, it is unlawful to make unsolicited direct marketing calls to individuals who have indicated that they do not want to receive such calls."

It is the ICO who are the body responsible for enforcement.

The Information Commissioner's Office ;

Address Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tele 01625 545745
Fax 01625 524510
email mail@ico.gsi.gov.uk
Web https://www.informationcommissioner.gov.uk

Ellie2758

Do I have to inform them then?

Ellie

MarcD_2

I got a call from a man with a scottish accent yesterday from Dell, trying to sell me an extended warranty on my Dell PC (even though the warranty does not run out until June next year!)

CIS

IT lloks like you need to make your complaint to the ICO direct, they have a complaints form here:

http://www.informationcommissioner.gov.uk/eventual.aspx?id=785

sockospice

MarcD wrote:

I got a call from a man with a scottish accent yesterday from Dell, trying to sell me an extended warranty on my Dell PC (even though the warranty does not run out until June next year!)

So did I! I just hung up when they mentioned extended warranty.

bcl999

Ellie2758, your post made me laugh -sorry! I am Scottish but the calls I get from Dell seem to be from downtown Bombay or thereabouts. They could at least try matching accents to areas!

Murphy_The_Cat

I had the devils own job getting Dell to stop sending me junk mail. I phoned - it came, I wrote - it came, I emailed - it came.


In the end I sent a 35 page single word to a page fax in 115 font Times New Roman capitals underlined & hurray no more junk mail from Dell

MTC

Ellie2758

CIS wrote:

IT lloks like you need to make your complaint to the ICO direct, they have a complaints form here:

http://www.informationcommissioner.gov.uk/eventual.aspx?id=785

Thanks for that. I have reported it but now I wonder what is the point of reporting to the TPS?????

Ellie

Mr_Skint_2

You should always have a Mini Air Horn at hand to blam down the line
they do seem to stop straight away then :rotfl:

Debt_Free_Chick

Ellie2758 wrote:

I have had THREE calls this week from Dell computers, all from men with Scottish accents. Each time they ring they claim not to be the person who rang previously and today's had the nerve to tell me I COULDNT be registered with TPS or he wouldnt have rung me. He refused to give his name, only the phone number. I have completed a complaint form on the TPS website (we have been registered for years) but I notice that it isnt TPS who prosecute. Does anybody know what happens after you complain? Does ANYTHING happen?

Ellie:mad:

Have you ever bought something from Dell? If so, you might have signed up for future marketing/sales calls, unless you ticked the box to opt-out - but these days, you have to tick a box to opt IN.

If you have ever bought from Dell and now want to opt out, you need to contact Dell and not TPS. TPS only deal with completely unsolicited calls and not calls that arise from previous contact with a company, where you agreed (albeit without realising it) that they could contact you.