Total Refund Ltd anyone?????

Moneysavingginge

Hi Guys

If anyone can help with with this problem id be most gratefull.

Firstly, my mother was contacted somewhere around the 11th August from the above company about reclaiming her bank charges for her. Stupidly she was hooked in and she gave her card details over to them for payment. She agreed to have them work on 3 accounts. According to there site they charge £74.95 per account.

Two days later they charged her £235. Now, that seems abit naughty seen as they know (according to there website) that theres a stop on all the reclaiming. Shes already put a claim in to one of them just before the waiver.

My questions are:

Has anyone ever dealt with companies like this?? and

Is she entitled to her money back??

Thanks in advanced guys

Tony

natweststaffmember

What does it say about a cooling off period? Has she got the terms and conditions of the company?

Moneysavingginge

Hi

Theres a 14 day money back refund policy, but they rang up on the 11th and was agreed, then the money left my mums account on the 14th.

Now there saying according to there system the money entered there account on the 11th and can get no refund. Surely because its says on the mothers statement that the money left on the 14th she should get a refund??

Any info would be gratefull

Tony

Moneysavingginge

Also, according to there website there telling new customers that no claims can be made before the test case, she wasnt told that over the phone.

Also, they said it would cost £74.95, not £74.95 per account

Moneysavingginge

Sorry for another reply.


May I add that my mother also asked them today "Why did you tell me that you can get my bank charges back when theres a hold on all reclaiming"

and there reply was

"We can get around that"

Is there a way?

Natan358

tonydtiger wrote: »

Hi

Theres a 14 day money back refund policy, but they rang up on the 11th and was agreed, then the money left my mums account on the 14th.

Now there saying according to there system the money entered there account on the 11th and can get no refund. Surely because its says on the mothers statement that the money left on the 14th she should get a refund??

Any info would be gratefull

Tony

just so you know, the money may have debited her balance immediately, there are a few different balances with banks, the statement balance always shows transactions a few days after you made them, as the transaction takes time to clear through the merchant services and stuff, so anyway i would go from the 11th, if there is a cooling off period, read the t and cs and complain to them from that point, also make a complaint to the ombudsman/trading standards, ive gotta say it seems unlikely that she will get her money back, the bank cant do anything unfortunately, but i hope she does get it back and good luck

emmajh693

hi same happened to my partner we have been trying to get his money back for over 2 months we contacted them to cancel just a couple of days later ,they say we can have are money back.they say they have tryed to pay it in his bank also that they had sent a cheque.none of which is true they dont want to give the money back and just flog you of with any !!!! and ball story.i have contacted consumer direct they say they have to give it back.but what can you do on the phone not very much.x

plasterperfection

I had a phone call from this company and I said I wanted to check them out on the internet. I kept not getting around to it but they keep phoning and phoning so here i am checking them out and boy i am glad i did. I have come across other people on the internet with the same problems as all of you. Thanks you have probably just saved me a fortune and a lot of worry. THANKS. :T XX