PC help please

oliver2008

Hi, my computer starts up and all I get is a blue screen which tells me windows has shut down, and an error message, It says to restart in safe mode which I have done but goes straight back to the blue screen.

The technical info on the screen is:
*** STOP: 0X0000008E, (0XC0000005, 0XBF803EB6, 0XEEC607e4, 0X00000000)
*** Win32k.sys - Address BF803EB6 base at BF800000, Datestamp 47e0e106

I am using my neighbours pc at the moment. Can anyone help??
Thanks
Sarah

ormus

try disconnecting the power supply completely for 10/30 minutes. then try again.
sometimes gets em booting again.

DatabaseError

looks to be hardware or bios related, have you changed anything/updated any drivers recently?
found 1 reference to a rootkit (malware) but all others hdd/snd etc..

oliver2008

I havent changed anything and the power has been off all weekend. This happened on Thursday and after trying safe mode a couple of times I gave up and switched off. I now need the computer working but am loathe to pay someone a fortune for something whichmay be able to be fixed quickly.

Any other ideas?

legsak1mbo

This is generally caused by bad RAM. How comfortable are you with opening your machine up?