Help!!! Pleeeeaaaaaaseeeee!!!! Trojan Virus - Very Destructive!!!

hibsdibs

Hi guys,
I've somehow managed to download a seriously bad Trojan onto my Vista Home pretty much brand new laptop.
I got a notice up saying something about Trojan:Win32/Vundo.gen!P
I tried to run AVG but i dont think it really fixed anything and then I tried to restore my system to a previous point but it said that it wasn't possible to do.
Since then, Internet Explorer which I don't even use (I use Mozilla Firefox) keeps opening about 45-50 windows in seconds!!
Also, most of the usual websites I try to use are not working... such as facebook and my google homepage loads but if I try and search something, the results page never shows up. Certain websites work, but most others don't! :mad:

PLEASE can somebody help me and give me some simple instructions to follow? I don't really want to re-format though. :eek:

Thank you!

Browntoa

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Donnie

AVG fails again........

Inactive

Donnie wrote: »

AVG fails again........

The OP didn't say that AVG was actually on the computer prior to infection.

Donnie

Interested to know quite what was on there at the time.

Browntoa

you cannot allow for the "click yes to the download pop-up" on any antivirus

Browntoa

some people will click on YES regardless of how many warnings flash up....

Donnie

Funny, was just talking to the girlfriend about this a couple of days ago, whilst I was removing Trojan Zlob from her laptop remotely.

hibsdibs

Thank you SOOOOOO much Browntoa!!!
I followed all of your instructions and it seems to be all better now!
Here's what was written in the log report that came up:

Malwarebytes' Anti-Malware 1.25
Database version: 1081
Windows 6.0.6001 Service Pack 1

17:46:07 24/08/2008
mbam-log-08-24-2008 (17-46-07).txt

Scan type: Quick Scan
Objects scanned: 48044
Time elapsed: 11 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 3
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Users\Hiba\AppData\Local\Temp\ddCSmjiI.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MS Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\bm1002d9ac (Trojan.Agent) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\1331ea30 (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Hiba\AppData\Local\Temp\ddCSmjiI.dll (Trojan.Vundo) -> Delete on reboot.
C:\Users\Hiba\AppData\Local\Temp\ssqoPijh.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Users\Hiba\AppData\Local\Temp\wvuVnoPi.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Users\Hiba\AppData\Local\Temp\llbumpyu.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Users\Hiba\AppData\Local\Temp\caauxbqt.dll (Trojan.Agent) -> Delete on reboot.
C:\Users\Hiba\AppData\Local\Temp\nyjbwowa.dll (Trojan.Vundo) -> Delete on reboot.
C:\Users\Hiba\AppData\Local\Temp\08.php (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Thank you again!!!! You are AMAZING!!

Browntoa

just to confirm that you did the reboot at the end to remove the extra ones ??

download and run this

www.ccleaner.com

and install it , unticking the box to install Yahoo Toolbar , and then run it to remove all your junk Temp files

Browntoa

then go to

www.windowsupdate.com

and make sure your version of Vista is fully up to date