exchanging pc software (tesco)

emmaroids

sorry if wrong forum, please change if it is....


ok i bought a pc game from tescos, tried to install it and it turns out my pc doesnt meet the minimum spec

went back to swap for another one but they wont change it due to `unlicenced copying`
they would give me another copy of the same game but thats no good :rolleyes:

i argued my case for a while but she wasnt budging.

what are my rights here?
i always thought that any item whatever it is can be exchanged no questions asked provided you have the reciept??
while i apreciate that folks do copy stuff and try and give them back thats not always the case.
so am i !!!! out or should i fight my corner??

thanks.

olly300

The woman at Tesco's is correct. Once opened you cannot return software unless the product is faulty.

Find someone to give the game to as a present or someone who will buy it off you with a few pounds reduction.

natalie1974

I would have thought it would be a case of tough luck , you really should have checked out the minimum spec requirements before buying the software . But I maybe wrong , if I am someone is bound to point it out . Sorry this isn't what you wanted to hear !

emmaroids

not want i wanted to hear but hey, we live and learn.

only 24 quid so not a major biggie.

thanks

stugib

emmaroids wrote: »

what are my rights here?
i always thought that any item whatever it is can be exchanged no questions asked provided you have the reciept??
.

No that's certainly not correct.

I think your only hope would be if the minimum specs were incorrect, but that's very unlikely. Although I sympathise that minimum specs are difficult to understand for PC games, they are published before you buy and it's not really Tesco's problem that you didn't make sure you met those specs. Sorry!

olly300

natalie1974 wrote: »

I would have thought it would be a case of tough luck , you really should have checked out the minimum spec requirements before buying the software . But I maybe wrong , if I am someone is bound to point it out . Sorry this isn't what you wanted to hear !

You are not wrong.

Every shop states software is exempt from it's exchange policy.

chuckley

you lose because you never checked the game against your spec BEFORE purchasing.

sell on the game and upgrade your comp OR buy games your machine can handle.

uktim29

emmaroids wrote: »

while i apreciate that folks do copy stuff and try and give them back thats not always the case.

How are you expecting them to know which ones have and which ones haven't?

Lakeuk

PC games are tempermental beasts, I find it best to download a demo (if there is one) before deciding to buy

KILL_BILL

there are demos for the majority of games and there are a list of the specs required on the back of the case of the game iin question

emmaroids

i can actually get it to play on my pc but handles like a bag of nuts

further investigation on a forum for the game and i find its been slated for poor performance for a not perticulaly high spec game

i guess a few tweaks here and there and maybe a patch or 2 and it will be fine :money: