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Jessops printed t-shirts

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On the 27th September I ordered a printed t-shirt from jessops which should have taken 10 working days after which I could collect it from my local branch. They have failed to do this, after many emails chasing them (can't find a contact number) they agreed to credit me back my money and still deliver it. After many more emails they have still failed to deliver it and have now told me that they can no longer resolve it as my order has been deleted off the system. They also told me to check my statement as I have been credited back. It hasn't been credited back, any advice would be greatly appreciated.

I have had terrible service from Jessops, I originally was very polite but as time goes by it is proving very difficult to stay calm. As they use an outside company to do the printing they claim no responsibility. Stay away from them, they are rude and will treat you as an idiot.

Comments

  • Wig
    Wig Posts: 14,139 Forumite
    They are crap, but it is not the staffs fault a lot of them know the company is crap, but it's a job what can they do?

    Just be polite, tell them that you have not been credited tell them politely if you are not credited very soon you will start formal proceedings.
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