MINT owe US money!

Binxy

Due to a mix up with an over payment, and a balance transfer (Lloyds TSB platinum card told us the balance tranfer wouldn't be done until the cards had been authorised, then promptly went ahead and did it before we had even got them!), we ended up with over £250 in credit on the MINT card. We rang them - no problem they said, we'll get a cheque straight out to you. Fantastic - the money was meant to go off the credit card debt, so we could pay it in the bank then off the new card.

Three weeks later - still no cheque. We've rung them this morning to be told "Oh yeah, there's a backlog, it'll be at least another 2 weeks" :mad:

So hubby rightly asked them exactl what would happen if we owed THEM £250 quid and said there'd be at least another 2 week backlog........... "You'd be charged" he said.

Talk about double standards :mad:

They have all that money of ours, it's actually more like £300, and we can't get it. And it isn't doing it's job of reducing the amount we owe on the other card. :mad:

Rafter

Why not ask them to do a transfer to the other card then, and make sure they don't try and charge you a fee?

R.

charlie12

Also do you have any "transfer and save" cheques? The ones I had were fee-free and I used one once to retrieve the funds from a positive balance. Make sure they are fee-free before you proceed though.