Monarch Airline credit card & help line charges

swapper1937

I booked a flight for four adults online with Monarch airlines, at the end of which I found I was being charged £16 for using my credit card.

When I attempted to telephone their Helpline I was advised that it would cost me 50p a minute do you think these charges are reasonable?

Pollycat

Do you?

omen666

Sorry, I cannot see what your problem is..................................... as your text is too bloody small to read

Pollycat

OK, more info.
Look in the Travel forum - you'll see lots of similar threads about RyanAir etc.
It's all been done to death numerous times before.

If you'd read the T&Cs before booking, you'd have been aware of the charge of £2 per person per flight.
Paypal is cheaper at £1.50 pppf.

I think you may also be able to pay using Electron or Solo cheaper.

Think yourself lucky, you'd have paid £4 pppf with Ryanair so that would have cost £32 instead of £16.

I don't think Monarch are unique in charging high rates to contact their Helpline.

do you think these charges are reasonable?

It doesn't really matter what anybody else thinks.
You made the booking without making yourself aware of the charges, you therefore committed to pay the charges.

Sssssss

unfortunately it's just another way for companies to squeeze every last penny from us consumers, pretty soon we'll all be broke and they'll go out of business. serves the greed pigs right.

Sagz_2

Personally I don't think they are reasonable - but you are made aware of them before you pay so the choice is yours.

chuckley

yes, some ISP technical support lines are £1.50 a minute.

TomsMom

swapper1937 wrote: »

When I attempted to telephone their Helpline I was advised that it would cost me 50p a minute do you think these charges are reasonable?

You could have gone on to saynoto0870.co.uk and checked for other numbers. No freephone number for Monarch but there is a geographical number which would have been a lot less than 50p per minute.

swapper1937

The reason that I opened this thread was because I was angry at the charges, whether I read the T&C's didn't matter, I would still have paid, because I like using Monarch, have done for years, and complained about these before.

Martin Lewis was, as far as I am concerned intrumental in getting Bank charges reviewed.

The question that I asked was "do you think these charges are reasonable?"
Virgin Media have announced recently that their Helpline to their customers would be free of charge, why can't others follow?
If enough customers complained, there might be a change.

Pollycat, thank you for your response, I take your point.

omen666, thank you for your comment, a genuine mistake on my part, and I'm sorry for it, can you compose something without being sarcastic?

TomsMom, Thanks for that link, I was not aware of it.

My question still is:- Are these charges reasonable? how do companies justify making these charges to what after all, are their customers!

Thanks