Uknown transactions - anyone know how to contact Lloyds

Hootie19

I've noticed four transactions on my current account today that I don't recognise. I've clicked on the contact us bit of the website, but it's asking me for numbers from my four digit security number. I don't have a four digit security number to my knowledge, and when I've put in the numbers from a sequence I would have chosen had I ever been asked to set this up, the recorded message says it can't identify it etc.

These four transactions have taken me over my overdraft limit, which is both an annoyance and a relief, as it at least means that if it is fraudulent use, then they can't get anywhere else with my money.

Does anyone know how I can contact Lloyds TSB direct without going through the phone line on their website (0845 3 000 000)

The live help just says to contact your branch - I don't really want to wait until Tuesday. Especially as I get paid on Tuesday (hence the going over my overdraft limit now :mad: ) and I don't want someone running havoc with my money before I can get to the branch!

noh

Try the numbers here?
http://www.lloydstsb.com/security/report_suspected_online_fraud.asp

Nigel

Hootie19

Thank you Nigel. I didn't see that on the website.

Just called the 0845 3000 116 (the fraud line) and got a recorded message saying they're closed now and to call again Monday to Friday :mad:

I guess I'm stuck until Tuesday. And that means taking (unpaid) time off work on Tuesday to go into my branch. Infuriating! I'm so careful when using my debit card, too.

noh

Although at the foot of that web page it does say the lines are open 8am-6pm Saturday and Sunday so it would be worth trying again tomorrow.
Actually I have just looked through their web site again and found this http://www.lloydstsb.com/ways_to_bank_with_us/contact_centre.asp?link=va_application&VAQuestion=Help%20Centre.Contact%20us
Call the number at the bottom 01733 347 007 (Its cheaper than using the 0845 number)
go through the voice prompts don't enter a pin when asked or an account number and you will eventually get passed through to an advisor. I have just tried it so know it will work. Lines open 24hrs. This is the same as the 0845 3 000 000 number you called before but you will get through just don't enter any numbers when asked.

Nigel

jonesMUFCforever

If these are debit card transactions you do not need to visit your branch as these are dealt with by card services.
I'm sure that they will give you an 0800 number for this service.

TowcesterWolf

I'm careful and had fraudulent use of my Lloyds accounts....

To be fair to Lloyds they credited me back the money immediately

username

The number I have for Lloyds fraud is 01702 278274. I am told they work 9-5 7 days a week and should be able to tell you more info about the actual transactions, but you might want to ring central telephone banking so they can block your card. They are open 24/7.