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Student Abbey account - help
kelloggs36
Posts: 7,712 Forumite
I have posted here aswell in the hope that I may get some responses - no luck on the banking forum.
My daughter had an Abbey 16-18 account until she applied to change this to a student account last year when she went to university. They informed her that they had done this, and she thought all was fine. She got a PIN number but no new card, but she was still able to use her old one.
Her student loan was paid in etc, etc. In December they wrote and told her that her student account was being transferred to a graduate account (even though she was still in year 1). She went to the bank and was assured that the account was a student account with the £1k overdraft.
She has had a bit of difficulty financiall (not loads, but going just over her limit by about £100) and was asked to go into the branch to discuss her options. She duly did and they told her there was nothing she could do, and she would get an increase in her overdraft soon anyway.
She paid some money into her account from her grandmother, and got a statement yesterday showing a debit - they had applied some charges on the account which pushed her over her limit. She went into the branch to query when her extended overdraft would kick in, to be told that she had a graduate account and not a student one, so there was no additional overdraft to be had!! The woman passed on the details and the account has now been changed to a student account but with only the first year limit of £1k on it and no sign of the upgrade to the second year limit.
She asked for the fees to be waived on the grounds that had the account been correct, then the new overdraft limit would have meant that she would not have gone over her limit but they refused saying she had to make a formal complaint and hope to get the money back that way.
When should the second year overdraft limit kick in?
My daughter had an Abbey 16-18 account until she applied to change this to a student account last year when she went to university. They informed her that they had done this, and she thought all was fine. She got a PIN number but no new card, but she was still able to use her old one.
Her student loan was paid in etc, etc. In December they wrote and told her that her student account was being transferred to a graduate account (even though she was still in year 1). She went to the bank and was assured that the account was a student account with the £1k overdraft.
She has had a bit of difficulty financiall (not loads, but going just over her limit by about £100) and was asked to go into the branch to discuss her options. She duly did and they told her there was nothing she could do, and she would get an increase in her overdraft soon anyway.
She paid some money into her account from her grandmother, and got a statement yesterday showing a debit - they had applied some charges on the account which pushed her over her limit. She went into the branch to query when her extended overdraft would kick in, to be told that she had a graduate account and not a student one, so there was no additional overdraft to be had!! The woman passed on the details and the account has now been changed to a student account but with only the first year limit of £1k on it and no sign of the upgrade to the second year limit.
She asked for the fees to be waived on the grounds that had the account been correct, then the new overdraft limit would have meant that she would not have gone over her limit but they refused saying she had to make a formal complaint and hope to get the money back that way.
When should the second year overdraft limit kick in?
0
Comments
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Gods... I'd swap her account to another bank.Entering competitions galore, not won anything yet!
Selling for uni fund, T- 1 wk:
Made-£15800 -
We would but they want to see no overdraft being used before they will give her one!!!!! May try HSBC - not because they are the best, but I had an account with them and they were really good.0
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Dreadful bank!
Try Smile: the terms on their student account look good, and I have been generally pleased with their quality of service.0
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