Taking a Complaint Further (CrossCountry Trains)

lufcgirl

uktim29 wrote: »

If he didn't know then he didn't know. Why did you need to know? We're you planning to go and fix it yourself if you knew what the problem was?

And this helps how?!

I need to know because I expect something to run on time when I pay so much for a ticket, I also expect somebody who works for the company to know why the train was delayed instead of saying 'i don't know'. In my job if there was a problem I'd give an explanation...yet the girl in the buffet car apparently knew more than the conductor.

uktim29

lufcgirl wrote: »

In my job if there was a problem I'd give an explanation.

What even if it meant lieing because you actually didn't know?

lufcgirl wrote: »

yet the girl in the buffet car apparently knew more than the conductor.

She didn't give you a time, she guessed. If the conductor guessed and was wrong your type only would have complained about that instead!

lufcgirl

What would you think of a company and you asked something and you got told 'don't know'? Would your perception change, or as a duty of care to the customer, do you think they should go and find out if there was any update?

To be fair, I've seen your posts on various threads and noticed how you try to incite arguments among people...I asked for help on writing a letter of complaint, not on how the complaint would turn out or to be completely put down.

uktim29

lufcgirl wrote: »

What would you think of a company and you asked something and you got told 'don't know'?

They're honest.

lufcgirl wrote: »

To be fair, I've seen your posts on various threads.

I'm honest.

lufcgirl wrote: »

do you think they should go and find out if there was any update?

They have tannoy systems for that.

uktim29

lufcgirl wrote: »

I asked for help on writing a letter of complaint, not on how the complaint would turn out or to be completely put down.

Doesn't that give you an idea of when something is actually worth complaining about & what is actually considered an "acceptable" thing to complain about!

Complaining about people who don't know how long something will take because the people fixing it don't know how long something will take & passing on an honest answer to you is not an acceptable thing to complain about. This is why you have got the above responses.

The funny thing about the group of people like the op (people who complain at anything without giving any logical thought before hand) is that they really should take a look at themselves, tends to leave a lot more to be desired than the people they judge.

lufcgirl

uktim29 wrote: »

Doesn't that give you an idea of when something is actually worth complaining about & what is actually considered an "acceptable" thing to complain about!

Complaining about people who don't know how long something will take because the people fixing it don't know how long something will take & passing on an honest answer to you is not an acceptable thing to complain about. This is why you have got the above responses.

The funny thing about the group of people like the op (people who complain at anything without giving any logical thought before hand) is that they really should take a look at themselves, tends to leave a lot more to be desired than the people they judge.

So writing a letter of complaint about inconvenience caused (which could go to Network Rail rather than Cross Country) isn't a valid reason of complaint?
Admittedly I could have worded things better but I feel I have a reason to complain, even if not about the customer service, I am able to say something about the inconvenience it caused me and many travelling passengers.
FYI - I don't complain 'at anything without giving any logical thought beforehand'. I'm complaining at something which caused me a greater financial outlay and a lot of stress.

uktim29

lufcgirl wrote: »

So writing a letter of complaint about inconvenience caused.

Trains get delayed. It's like writing a letter of complaint about traffic lights having a stop setting.

hollydays

If it was so imperative you got to a certain destination at a certain time,should you not have been extra cautious and traveled the previous day?

Sods Law (also known as the "jam butty rule",because a piece of bread and jam,when dropped, always lands jam side down),dictates if it can go wrong,it will. So allow for it?

MothballsWallet

With the British train network, "Mothballs' Law" applies: for those of you who do not know of this, the hierarchy is as follows:

• Murphy's Law: What can go wrong will, and at the worst possible time.
• Sod's Law: Murphy was an optimist.
• Mothballs' Law: Sod was taking anti-depressants.

And there you have it!

Burlesque_Babe

I think they will say it was your decision to get off the train and change your journey plan and that the staff were waiting to be updated.

The conductor was being honest - there is every chance he had been asked by other passengers and didn't know himself. If he'd said 'oh, we'll be on our way in 5 minutes' you'd have been unhappy about that not being the outcome.