does anyone on primus ever get a bill or a "O" bill from there

Deals_2

which enables to confirm that primus is programmed with orchid dialler. i am not sure have ever got this though i had signed up. thanks

Heinz

My itemised bills (which show all calls, charged or not) are online. Aren't yours?

https://secure.planet-talk.co.uk/Login.aspx

Deals_2

programmer are leaking through to bt. am i the only one having this problem? i am really annoyed as have now incurred some costs. trying to go through both primus and bt and compare that not charged twice. any other persons having this issue would be good to know. taking a good chunk of my day to do this!!! if anyone else has this issue be good to get in touch as easier to sort it if know am not the only one.

Heinz wrote: »

My itemised bills (which show all calls, charged or not) are online. Aren't yours?

https://secure.planet-talk.co.uk/Login.aspx

Heinz

Assuming you use day/time settings for routing your calls, what you describe indicates to me that your Orchid has dropped its clock setting. Either a force home or a manual reset of the clock should fix that.

Have you considered using BT's Charge Advice system so you know when a call has gone via BT and you can investigate immediately?

Deals_2

every time. will check the clock thing and read. this is not something that ORCHID tell you about and feel really annoyed.

Heinz wrote: »

Assuming you use day/time settings for routing your calls, what you describe indicates to me that your Orchid has dropped its clock setting. Either a force home or a manual reset of the clock should fix that.

Have you considered using BT's Charge Advice system so you know when a call has gone via BT and you can investigate immediately?

Deals_2

any help appreciated.

Heinz wrote: »

Assuming you use day/time settings for routing your calls, what you describe indicates to me that your Orchid has dropped its clock setting. Either a force home or a manual reset of the clock should fix that.

Have you considered using BT's Charge Advice system so you know when a call has gone via BT and you can investigate immediately?

Deals_2

-international calls (france/ireland/italy mainly)
- 0870
- 0844
- premium number such as megabus 0900 (not on saynoto 0870.co.uk)

thanks

18185 with the orchid box? also do 0870 (sometimes you cannot find the alternative number) supposed to go via bt or through 18185 ? bit confused sorry.

Heinz

Deals wrote: »

-international calls (france/ireland/italy mainly) Yes, via 18185
- 0870 At some times via BT, at other times via 18185 (see HERE)
- 0844 At all times via BT
- premium number such as megabus 0900 (not on saynoto 0870.co.uk) There are no 'cheap' way of calling 09 numbers. I bar them but, if you have to dial them, via BT is as good as it gets.

...........................

Deals_2

directions. what would you recommend - does the clock still updating? thanks in advance.

Heinz wrote: »

Assuming you use day/time settings for routing your calls, what you describe indicates to me that your Orchid has dropped its clock setting. Either a force home or a manual reset of the clock should fix that.

Have you considered using BT's Charge Advice system so you know when a call has gone via BT and you can investigate immediately?

Deals_2

working and the orchid company does not seem to be interested....
1) should i do that thing anyway to the clock
2) should i ask bt not to put any calls through to them?
thanks

Heinz wrote: »

...........................

Heinz

If you're happy your program on CW Client is what you want, a force home will never do any harm (I do mine at least once an month during the evening and then check on CW Client that the call has been successful).

PM me you email address and I'll send you an Excel file showing what "the Heinz program" looks like in CW Client. You could use that as a base for your own version (e.g. to allow 09 calls) but, as you could use the 121 prefix to bypass the Orchid for individual calls anyway, I don't see that as a major issue.