Internet Connection Not Working HELP Please

HER

I used my internet at home yesterday and then decided to use NOD32 an antivirus package to clear all my trojans.

Anyway I turned my computer on last night hoping to use the internet howver it comes with page cannot be displayed.

I did contact NTL to see if they could help but they couldnt. Obvioulsy my antivirus package has done something. I uninstalled it to see if that would help. I tried a system restore but it doesnt restore at any of my points. Did Ping www.google.com and it seems to show an ip address.

I have a NTL Modem where all the light seem to be working apart from sending and receiving , but howver it is connecting and the ip address is okay.

Can someone please help me. Using work computer at the moment. Also i did try going through safe mode network connections and that didnt work either.

Browntoa

malware may have damaged the Winsock

try this

http://www.snapfiles.com/get/winsockxpfix.html

to reset it

Donnie

If that doesn't work, try following Browntoa's Malwarebytes post. He'll direct you towards it in just a mo.

HER

can you suggest a way in which i can use this without an internet connection?

Browntoa

copy them to a usb drive at work , or a friends house ??

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware

HER

thanks will give it a go