beware connection through directory enquiries

s49sg

I have received my phone bill to discover that by getting a telephone number from them and getting them to put me through to the number has resulted in me being charged £58 for a call in this country (UK) which lasted 1 hour and 45 mins. So BEWARE - do NOT let directory enquiries put you through!!! A hard (and expensive) lesson learned by me but hopefully might prevent you guys against a similar mistake and HUGE shock to the system!

It was BT by the way - forgot to say that!

msmicawber

Thanks for this, but didn't the operator warn you that it would be more expensive if they connected the call than if you dialled it yourself? They should have done.

s49sg

No she did not and when I phoned BT to complain, they didn't want to know. I said that in my opinion they should tell you but the person I spoke to couldn't have cared less. Needless to say I shall now use one of Martin's price comparison sites and MOVE ON (and away) from BT! Now know what BT stands for - bl**dy terrible

Browntoa

why ring up when you can search directories on the BT web site for free ???

http://www.thephonebook.bt.com/publisha.content/en/search/residential/search.publisha

s49sg

Good point but did not have access to computer at the time. Shall certainly do this in the future! I just hope this thread helps prevent anyone else from making such an error!

brightonman123

may havea claim if costs were not advised before they connected you..

Heinz

Better still, make a mental note of 0800 100 100 - free Directory Enquires (from a landline).

http://www.moneysavingexpert.com/phones/directory-enquiries-free