Companies using 0800, 0870 to phone out

Amber_47

More frequently I receive calls from 0800, 0870 and 0845 numbers on my caller display. Invariably when phoning back 0800.. there is a message saying the company concerned will phone back or will ask to phone 0845.. or 0870.. number.
I thought 0800.. was for consumer use (Freephone) to contact the company and not the other way round.
Are there rules being broken here by the companies and is the consumer being conned?
Would appreciate any suggestions or help here as I feel it is pointless phoning back a non-geographical number only to listen to a recording.
Example is recent call from More Than apparently in response to an online quote I turned down. They have called on 0800.. number 5 times in 2 days but don't answer when I phone back.

MrMan08

Companies and individuals can call out from non geographical numbers like 0800 numbers etc. without breaking any rules at all.

I guess people are being conned a little calling back numbers like 0870 prefix numbers, if they're not aware of the cost of calling them.

BexTech

0800 are freephone numbers so no problem there.

Companies are allowed t send the CLIP of 0845 and 0870 numbers or any 01, 02, 03 or mobile number even if different to the number on the line, any number really except premium rate. This is a service called presentation number.

At home on my VoIP lines I present the number of my landline or mobile.

A company may have operatives all on different phone numbers, but want one central number for people to call back on.

People complain about companies calling and withholding their number and then these people wondering who it was who called them, so many now have an 0800 number presented so people can call back for free to find out who it was - this is for our benefit, yet people still moan!

Buzby

And in clarification, they are allowed to send CLIP (not CLID). As part of the call set up process, the ACTUAL line number is also sent as part of the call set-up information, along with the nurmer to display, if the line has CLIP. When Skype introduced Skype-In, I was delighted to find it had been set up only to display CLID, it totally ignored CLIP - so it was possible to see who was calling, even if they were sending 'Blank' or a Presentation (CLIP) number.

Shame they fixed it...!

Amber_47

BexTech wrote: »

A company may have operatives all on different phone numbers, but want one central number for people to call back on.

People complain about companies calling and withholding their number and then these people wondering who it was who called them, so many now have an 0800 number presented so people can call back for free to find out who it was

Great idea if there was someone to talk to on the other end. In many cases a messages states 'We have tried to contact you... will call again.' or a real classic 'This line does not accept incoming calls.'

What's the point of showing a number in the above cases other than to cost the caller time or money? :huh:

Is it not easier to leave a message or a CLIP with proper contact details?