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Sandisk shambles, looking for advise...
andrewpmoore
Posts: 34 Forumite
OK, I'm looking for a little guidance here.
About 3 months ago I bought a Sandisk Micro SD Card 8gb with a Mobile Mate Reader (tiny keyring usb reader for the micro sd card).
After about 3 weeks the SD card failed and the product was sent back to Sandisk for a replacement. I sent back the entire package card, reader, packaging.
When I finally received my replacement I got a new 8gb Card, but no mobile mate reader, just a SD-Micro SD Adaptor.
I phoned their customer support line and was told that they don't make the product anymore and therefore couldn't replace it. (Which is a lie as they still have it as an available product on their website - they just don't sell the 8gb cards with it anymore).
I said I wasn't happy with their response and they said they'd get in touch with head office and see if they could get one sent out, but "no promises" and I should hear back in 2 days.
Well I did hear back in 2 days, just to say they were still looking into it.
Now 1 1/2 weeks later, they've closed the support request with no response at all.
Surley they are not allowed to do this. I bought the card at a premium to get it with the reader (as my standard SD card reader in the computer doesn't read High capacity cards) so now I've got a new card, but no way to use it.
I'm planning on phoning them up again today (once the US call center wakes up), but I would like to know where I stand legally and what approach to take with them. The card was bought from a UK supplier of sandisk products.
Thanks
Andrew
About 3 months ago I bought a Sandisk Micro SD Card 8gb with a Mobile Mate Reader (tiny keyring usb reader for the micro sd card).
After about 3 weeks the SD card failed and the product was sent back to Sandisk for a replacement. I sent back the entire package card, reader, packaging.
When I finally received my replacement I got a new 8gb Card, but no mobile mate reader, just a SD-Micro SD Adaptor.
I phoned their customer support line and was told that they don't make the product anymore and therefore couldn't replace it. (Which is a lie as they still have it as an available product on their website - they just don't sell the 8gb cards with it anymore).
I said I wasn't happy with their response and they said they'd get in touch with head office and see if they could get one sent out, but "no promises" and I should hear back in 2 days.
Well I did hear back in 2 days, just to say they were still looking into it.
Now 1 1/2 weeks later, they've closed the support request with no response at all.
Surley they are not allowed to do this. I bought the card at a premium to get it with the reader (as my standard SD card reader in the computer doesn't read High capacity cards) so now I've got a new card, but no way to use it.
I'm planning on phoning them up again today (once the US call center wakes up), but I would like to know where I stand legally and what approach to take with them. The card was bought from a UK supplier of sandisk products.
Thanks
Andrew
0
Comments
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Are not MobileMate Readers cheap and freely available ? If you don't get any satisfaction from your call I would write it of to experience and buy a new one.
Life is too short to worry"The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."
Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)0 -
The only place I know that sells them is argos and there are £12.99, it's become a bit of a principal thing too, as just to get a replacement card has been a struggle taking from early June up until now.0
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did you pay by credit card - isnt there something your credit card company could do - ie refunding paymentsmile --- it makes people wonder what you are up to....
:cool:0 -
They can quite easily send back to you the one you returned to them. Pester them until they do.0
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