Are nPower telling the truth...?

barrymung

Firstly some background info:

Signed up to nPower many years ago after using uSwitch to what I thought was their "Sign online" tariff...at least I clicked on that option on uSwitch...

Saw an advert on telly for their "Fix for Free" offer and called them up. They told me that I'd actually been put on their "Standard" tariff (B*stards!) and no, I couldn't have a refund (B*STAAAARDS!). However, they allowed me to fix until January 2009 at the same rate.

A couple of weeks ago I went to a couple of comparison sites and found that e.on are doing a "fixed until October" tariff for give or take the same price as my current nPower plan (Apparently). I subsequently signed up. I mean, it's basically the same price but fixed for longer, how could I say no?

Today, I had a phone call from nPower asking me why I was switching. They then told me "do you know that e.On will charge you a 27% premium for selecting that tariff?"

I phoned e.On to check and they said that nPower were incorrect and the price I pay is the price shown on their introductory letter.

My question: Will I really be paying a "hidden" 27% premium for e.On? Will my e.On gas /electricity be 27% more expensive than nPower's "fixforfree" tariff...?

brysiewysie

Eons price protection version 17 is about 14% dearer than Eons normal tariff.

barrymung

I appeciate that a fixed price tariff will be more expensive than the cheapest offering from the same supplier...

However, do e.On charge a premium of 27% for signing up to their fixed price tariffs?

Is the e.On fixed price tariff 27% more expensive than the "fixforfree" tariff from nPower?

Is the e.On fixed price tariff 27% more expensive than the cheapest nPower or e.On tariffs?

Are nPower lying or telling the truth? Is it just a ploy to get me to stay with nPower or is the advice genuine..?

Where do nPower get the 27% figure from?

anniecave

what npower said could mean anything. That sounds like electricity industry terminology designed to confuse and mislead!

What are the prices in the EON letter. Does it confirm everything (including standing charges, different unit rate prices, any discounts etc)? Then compare this with your annual kilowatt hours figures with your npower tariff.

If Eon is cheaper, then go for it!

brysiewysie

barrymung wrote: »

......... Where do nPower get the 27% figure from?

Why not ask them?

barrymung

anniecave wrote: »

what npower said could mean anything. That sounds like electricity industry terminology designed to confuse and mislead!

What are the prices in the EON letter. Does it confirm everything (including standing charges, different unit rate prices, any discounts etc)? Then compare this with your annual kilowatt hours figures with your npower tariff.

If Eon is cheaper, then go for it!

Eon is give or take the same price but it's fixed for longer! The letter confirms the prices quoted..

barrymung

brysiewysie wrote: »

Why not ask them?

I did, when the called..they kept repeating the "Eon will charge you an additional 27% premium" stuff..

Today I got a letter from nPower saying that it's "IMPORTANT" that I call them...what a load of tosh!