Abbey : how long for standing order amendments to show on online account?

Spark

I am trying to amend the standing order which I use to pay my rent with. I had a rise in my rent and I need to amend the payment amount.
I did it on monday, it says on the receipt that my request to amend a standing order will be processed the next working day but to allow two clear working days prior to the first payment being made.
I have checked today but I didn't see any changes made on my standing order online, so I am not sure whether the amended standing order has gone through or is dealt with.
How long the changes made to my standing order will take to show on my online bank account?

LittleVoice

The Abbey system is exceedingly shabby in this respect.
Though it issues online confirmations of changes - with a number and showing the date and time of the change, it doesn't really happen! (This is the voice of experience.)

What you have to do is cancel the standing order and set up a new one from scratch. And of course you have to allow at least 3 working days to be sure that it will actually take effect when you want rather than be delayed one month. (This is also the voice of experience.)

If you can't give enough notice to be certain of the new SO being in force when you want it, cancel the old SO, set up a one-off payment for the next payment, then set up the new SO.

Good luck! (Find another bank if you can.)

Spark

I suppose if I set up the new standing order tomorrow, it'll be ready to pay my rent on the 1st of september?
Strange, that Abbey is getting worst. Before, amending my SO was a piece of cake, and it worked, now you tell me it doesn't work anymore.......:sad:

LittleVoice

Spark wrote: »

I suppose if I set up the new standing order tomorrow, it'll be ready to pay my rent on the 1st of september?
Strange, that Abbey is getting worst. Before, amending my SO was a piece of cake, and it worked, now you tell me it doesn't work anymore.......:sad:

I think that gives them enough time to get the payment to leave your account on 1 September but a bit tight (because of the bank holiday) if you want it to reach the external account that day.

It seems that the new Santander computer system can't quite cope on a number of things.

I had to phone about the non-changing SO and they couldn't explain about the online problem - only that I could phone them about SOs. The phone people seemed totally ignorant of what the online system was doing, or rather not doing despite issuing confirmations that it would do something.

exel1966

Spark wrote: »

I am trying to amend the standing order which I use to pay my rent with. I had a rise in my rent and I need to amend the payment amount.
I did it on monday, it says on the receipt that my request to amend a standing order will be processed the next working day but to allow two clear working days prior to the first payment being made.
I have checked today but I didn't see any changes made on my standing order online, so I am not sure whether the amended standing order has gone through or is dealt with.
How long the changes made to my standing order will take to show on my online bank account?

When ammending an Abbey S/O online it is normally actioned within an hour, the trouble is the original details are retained on the system meaning the user cannot be sure if it has been actioned or not. It's very poor !

I used to amend up to 10 S/O's every month by a day or three to feed other accounts and can assure you the updates are done so you do not need to cancel and reinstate them.

In summary the ammendments are done behind the scenes, they're just not visible to you.

LittleVoice

exel1966 wrote: »

I used to amend up to 10 S/O's every month by a day or three to feed other accounts and can assure you the updates are done so you do not need to cancel and reinstate them.

Unfortunately you may find the system has changed. When I phoned, the old details were still the ones accessed by the staff, it was not just an online quirk as far as I can tell.

Their system is changing over time - and apparently is the reason why people expecting a regular monthly payment from a "bond" didn't receive it in early August even though it had been paid in reasonable time in previous months.

exel1966

The system was till the same at the begining of August as all my S/O's were ammended during July to go out on the 4th Aug rather than the 1st to avoid the weekend and they all did even though the online system didn't show it as such.
All have now been cancelled though as my time with Shabbey is nearly done.

As for the Bond I didn't haven't any problems with mine maturing on the 1st Aug, lets hope my Regular Saver which matures on the 1st Sep is problem free too.

Shabbey have had problems with interest payments on many of their accounts for the past 18 months, it's nothing new and not all customers have been affected, but thousands have.

1. Overdraft Interest charged on accounts which haven't gone overdrawn
2. Interest paid on the 8.00% current account and then removed the next day.
2. Monthly interest on the 8.00% current accout not always paid.
3. Monthly interest on the E-Saver not always paid.

Just a few of the complaints I've been compensated for in my 12 months with them !!

Spark

I have just checked and my SO was amended. So in my case it worked. But I understand that some people are unlucky enough to be of the ones who will have problems with the system.
It just takes one or two more days than stated on the receipt for the SO to be amended.
I forgot how the spanish take their time for everything, and I should have expected it would take double time for the spanish system to kick in....:rolleyes: