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returning faulty tv to richer sounds

exactly how do richer sounds work out their returns policy for a 23'' tv?

store say- phone repairs
paperwork says- take to store
they say- we'll send someone out- in 3 1/2 weeks, they will take it away, it takes 4 weeks and no loan tv?

supercare? not very super so far :eek:

btw tv is 13 months old
things arent the way they were before, you wouldnt even recognise me anymore- not that you knew me back then ;)
BH is my best mate too, its ok :)

I trust BH even if he's from Manchester.. ;)

all your base are belong to us :eek:
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