Virgin media problem

millymoomoo_2

Hi all,

Today I rang Virgin to cancel my Tv and phone subsrciption, I was actually wanting to keep my broadband connection for now. Anyway according to the guy I spoke, to when I rang them in February to make some changes to my account (the cost was far too high) I got myself in to a 12 month contract. It was the biggest triple package at £56 a month. Now I know for a fact that I wasn't told it was a 12 month contract but they just keep saying that well it says in the notes that I was told and there is nothing else they can do. There is no way I would have agreed to it as we were thinking of moving to Sky at the time anyway. The guy said I should email and complain. I'm not very good with complaints though, does anyone have any ideas on how I could word it?

Thanks in advance.

PaulK_3

If you took a triple package when meant a significant change to your package then yes you would have been entered into a new 12 month period.

H Changing this agreement

1. You may add to or reduce the services you receive from time to time by contacting our Customer Care team. If you ask us to provide any extra services to you, you agree to accept those additional services for at least the minimum period that applies to them.

millymoomoo_2

Oh blimey, thanks for that

millymoomoo_2

Although my OH is convinced we were told it was a 3 month thing? I was wondering where I can find the quote above on my paperwork? I don't have a paper contract with them as I was originally with Telewest and all i got through were letters telling us of the change.
Thanks.

PaulK_3

It's online, "legal stuff"
http://allyours.virginmedia.com/html/legal/oncable/terms.html
and the mimimum contract period is more often than not 12 months for a package change to a "3 for X" or "4 for X" package.
Edit: Just seen this in there too

'minimum period'the minimum period that you must keep a service, starting from the service start date. For example, unless you are told otherwise by us, you must keep the phone service, the television service and the broadband service for 12 months from the service start date in each case and, in the case of other services, for at least 30 days. We may change the minimum period for any service but this will not affect you if you have already subscribed to that service.

It's down the bottom in the glossary area.
You can email them your complaint or send a registered/ recorded delivery letter to the details here:
http://www.virginmedia.com/customers/contact/complaint-feedback.php

millymoomoo_2

thanks again!