pvc windows

jessmist

i have just had new pvc windows fitted in june. i used a local firm and asked for insurance backed guarantee .i was given a completed invoice and was told he would send his copy and payment off. i have contacted the insurance company direct and they have no paper work from him. any ideas how i could get him to pass on the paper work. i have contacted him twice and he told me he would sort it .
also i have not received my fensa certificate .
any help would do
thanks

dstill

Hi,

have you tried contacting FENSA direct. They dont take kindly to rogue tradesmen in my experience.

Hope this helps.

jessmist

I have not tried FENSA yet as i have gave the installer the benefit of the doubt.
But maybe i should ring them.

Pretani

Please could you keep us informed on the developments of this jessmist, as my uncle is in a similar situation, much appreciated.

jessmist

ye i will do its very frustating waiting for the paper work to come through as the installer did a good job but he is letting himself down with the admin side

thebaldwindowfitter

on installations we have carried out i have known fensa to take 6-8 weeks to send certificates out.this is because the installer informs fensa who then inform local authority then the certificate is sent out.

[Deleted User]

I had 5 PVC windows installed in November last year, my FENSA cert has still not arrived. This post has just reminded me to chase this up. Thanks.

jessmist

I have contacted FENSA and all that the lady would say was the installer should send in the paper work for each installation within 20 days of completion and that i should contact him again.

jessmist

Just a quick update.
On friday i received a letter from the BBA independent inspector saying that they would like to come and ensure that my recent installation complies with the building regulation and that my fensa certificate would follow in 3-4 weeks time.